Pre covid my wife and I were scheduled on a Viking Homelands cruise. When the trip was cancelled we accepted the vouchers and applied them to the Homelands cruise this past August. Unfortunately my wife fell and broke her hip after arriving in Europe. A claim was filed with TripMate. Apparently Viking and TripMate do not feel there is any "cash value" associated with these vouchers! I don't agree with that as Viking agreed to keep my cash so that I could use their voucher as a future credit.
I would encourage everyone to reconsider agreeing to accept a voucher from Viking. Or make certain you can afford to lose it's value if filing a claim with TripMate.
