Good to hear that drinks were served in Southampton today on the NCL Star. However for me the damage has already been done. I was one of the passengers on the now infamous 'prohibition' cruise and while I could accept it being an admin muck up / new regulations on the embarkation day, it very much all turned sour when the promise that it wouldn't happen again when we were scheduled to be in Belfast failed to materialise. After that I concluded that I no longer could trust anyone's word within the cruise line unless it was backed up by a typed message with the NCL logo. To be fair this only applied to the senior ship members, the bar staff themselves were non-committal (probably because they themselves probably didn't know).
Given the situation, I concluded that I did not want to spend any more money on NCL until I knew for sure that the situation had been resolved to my satisfaction, which never happened whilst on board. So although I failed to reclaim the gratuities that some have suggested (not an unreasonable option IMO) nor filed a complaint while on board, I also decided not to take out their Cruise Next offers, which arguably is the greater damage to them, as it now means I no longer have any deposits with the company and therefore do not have any 'skin in the game' to tie me into making further cruise holiday purchases with them. As a result I am now looking at booking cruises with other lines now, whereas had this been resolved before Belfast, I would have definitely booked at least one more cruise, if not more with NCL.
