Userclown

2 minutes ago, Airwavey said:

Even "usage" pages are badly designed eg JourneyView Activities Timeline - you can't scroll across at a single "level" to see what is on in, say, The Theatre, even on the same day. Any given day's entry might be on line one, or on line 5 or..... and the 2nd entry for that day is on a different line. Just makes it so frustrating to use 

I see great potential for all that the app could but….seeing it and not have it work is the worst thing Princess can do for their reputation. So sad.

16 minutes ago, jsglow said:

It's just crazy user.  It's not like we're inexperienced travelers or don't know how to use an App on our Smartphone.  I'll tell you.... Carnival's is 'bad'; this is essentially unusable.  You'd think the Corp would take this stuff a little more seriously.  To that end, on multiple cruises since the restart we have never once used the optional Verifly. 'You wanna see my paperwork? Have at it.'  The absolute worst part was trying to get a darn pic to upload.  I mean I know I'm not Brad Pitt but c'mon!

I have been on several cruises sine restart. I too have had issues, but it ended up to all turn out perfect in the end. I don’t know why but I was able to complete everything on the app.  Maybe different times of the day when not so many users?

19 minutes ago, jsglow said:

I read through a few pages. Suspicions confirmed.  This thing is a piece of you know what that I can't say in polite company.  Will do my best and then simply show up at the port with physical paper copies of everything and say 'handle it'.

You go! You gotta be smarter than the APP!

1 minute ago, Userclown said:

 

43 minutes ago, nini said:

Actually, the MOST stressful for us was needing to test one day prior to flying home. Adding more stress to the situation was not knowing if the Emerald was going to get its act together and do what they said they would do. They did figure it out and testing was very organized and smooth, the morning before leaving the ship.

 

At least you can control the pre cruise test by arranging your flights and testing at home. (this depends on where you are flying to)

We moved from Washington to Florida about 3 years ago just so we could cruise more conveniently. Damn that covid! But gotta say, as easy as cruising out of Seattle. A lot to be said for living near a cruise port!

For me, the most stressful thing bout cruising is the pre board test. I am vaccinated and I feel fine! But so any folks test positive with no clue! The thought of having to cancel two days before a cruise worries me to death. Any thoughts or suggestions?

11 minutes ago, Tedferg said:

The app shows DW and me as blue lane, though all 'required ' items are checked green. I have not uploaded vaccination info yet but health status etc. are just in suggested category. Not a problem, we do not sail until Sep 2022 and will update vaccination etc. before then. Just curious.

We have been on 5 cruises since November. Not at any time did anybody verify color. Just sayin’

55 minutes ago, JF - retired RRT said:

I posted recently (after the latest Android update) about my new issue. DH magically turned "blue" (we're Elite), DOBs switched (he has mine, I have his), couldn't log into anything because DOBs were switched, and I now had DH's middle name. Whoopee!

Contacted the CVP we used for this cruise and he fixed most of it...DH still blue. He didn't know how to fix that.

Forward to today. Saw posts that the web-based app now has DMW (didn't work but that's a story for another day 🙃 ). I am now able to log in using correct DOB. DH had a blank photo icon and almost nothing filled out. Tried to add his passport and got "invalid entry". Gave up and went to DMW and there are 3 passengers!! Me (with correct photo icon), DH (with correct photo icon), and DH with a blank photo icon. Some doofus gave him a new account and his new account is the one that's booked.

CVP found the account # and told me to contact Loyalty. Yeah, on the phone that can have 30 minute or longer hold time. I think I'll wait 'til they start the new "call back" feature that's been promised.

 

My question: do you thing Chat could consolidate the accounts or do I need to call?...sigh.

I say, let it go! Work with what you can. Arrive at the terminal with required documents, board and start having fun

6 minutes ago, trvlwrld said:

amen!!!

Princess is only doing what the CDC requires to keep them in business. You can’t really think Princess wants all this extra crap!

2 hours ago, Earthworm Jim said:

 

Not clear at all, because a Rapid NAAT technically is neither a PCR nor an antigen test. Assumption seems to be it is treated as a PCR though.

We are doing NAAT 2 days. Should be acceptable 

8 hours ago, LT Hambone said:

My apologies if this has already been asked!

 

 

We are on the Emerald in August, reading through the requirements, we need a negative test to board (got that covered!), and we need a negative test to fly back to the US. Looking at the Princess FAQ it says,

 

"If a negative COVID-19 test is required for re-entry into your home country, Princess will cover the costs of tests, provided guests can show proof that their flight arrangements are the same day as they disembark the ship."

 

Questions!

 

• Assuming the testing is being done on-board?
• A previous post from someone who was on the Emerald last month said the on-board testing was a mess - did I read that correctly?
• We are flying out same day as disembarkation - if we don't get tested on the ship, does Heathrow offer testing?

 

I do agree with multiple posters - this is incredibly stressful to have to figure out and execute. And if you miss one step, one test, one piece of documentation, the trip could be a ruined mess!

 

Thanks!

I have been on a couple of cruises that Princess conducted testing and it was extremely well organized. 

44 minutes ago, Buckeye10640 said:

Can you schedule  a Rapid NAAT test at a local Walgreens before traveling? Or I have read of many using Lab Doctor in Ft. Lauderdale. Its a few miles from the cruise port. We walked by it when in town for cruises but have not used them. 

Walgreens NAAT is good and for you can be done up to 3 days before departure. Yes, go on their website to make an appointment. If you don’t have a car you will need to call them for special arrangements. There is no fee for this test.

5 hours ago, sha1955 said:

On the Sky in April it was 2 days for Antigen 3 for PCR.

On Regal in July and it states 3 days. Can anybody confirm if I am ok with medically observed antigen within 3 days?

 

Vaccine with booster, 3 days. Vaccine without booster 3 days PCR and 2 days antigen. US and Canada departures. All of this is very clear on the website.

On 5/23/2022 at 1:01 PM, stevenr597 said:

In my area, Orlando, Florida, Walgreen's is only offering in select locations the PCR or the NAAT test.  The latter has results back within several hours. 

Is the NAAT antigen?

15 hours ago, whataboutport said:

Anther question about wifi. Might be dumb, but it's shipwide right?

Yes!

2 hours ago, cruzin4us said:

I'm also in the yellow lane......my recently uploaded vaccination card is still showing as "document pending approval".    Today, I get the blank white screen......I've rebooted (didn't work), I deleted the App and reinstalled (didn't work).    Geez 'o Pete, can't Princess get their act together?

Never!

14 minutes ago, JF - retired RRT said:

Not to worry. I forgot to do it on our April Discovery cruise. Remembered while we were sitting in the Elite lounge waiting to board and did it then. I wonder if anyone actually looks/checks it.

We went from green to yellow! Pretty funny actually! It is just a glitch! I deleted the app, reinstalled and am green again. Truth be told, during all of our previous boardings our color had no value. We could have been stripped and it didn’t matter because it was never verified! We just can’t over think this process. 

7 hours ago, JF - retired RRT said:

Wanna know why I follow this thread?

I'm waiting for the first post from someone who says, "I booked same table, every night. The first night I was shown to my table (just like they used to do for TD) and after that just walked in and sat down".

Hope springs eternal.🙏

We have cruised with Princess 3 times, November, December, and March. It was exactly like you describe. Reserved same time every night, table for two, showed up on time and were taken to our table promptly. All on the Caribbean Princess with low occupancy. So much fun and so perfect. 

50 minutes ago, Sailingbear said:

Newbie DMW and Medallion Class App user. I'm confused. About 2 months out from sailing and tried to make DMW reservations with the App. Originally was unable to find anything other than table for the two of us with private dining eventhough we prefer to share a table. Working the Roll Call for our sailing to see if any others want to join together for a larger table. In the meantime, thinking it may be best to reserve a table to share (since now some show). So I think made that reservation for every night (a bit earlier than I would prefer yet assume better to have something) yet can't tell from the APP if the reservation really happened. How do I check? Will it be a problem to go back, add guests to our booking, and try again for a different table size and possibly different time? If so, any suggestions?

I think the Medallion APP is still a work in progress! It is like working with anything techy. Keep trying, be patient and know that on board they will do what they can to make you happy. 

1 hour ago, Italy52 said:

Thanks.  What is your cruise date?

June 11, Caribbean Princess

4 hours ago, amajaa said:

Same here, just getting a white screen when I try and get into Health Status. Let us know how you get on. 

Yep! Same here! No worries, they must be messing with it. Here is my take. If you paid for a cruise, ordered your medallion, have your vaccines, will get your negatives test appropriately, no worries! Just head to the terminal and prepare for a wonderful time!

Just now, Userclown said:

We received an email four days ago stating on the way but the tracking number does not indicate that it is actually moving. Feel sure it will arrive in time! 

6 hours ago, Italy52 said:

QUESTION:  Has anyone NOT received an email notification when their medallion has shipped?  We are about two weeks out and have not heard anything.

We received an email stating on the way but the tracking number does not indicate that it is actually moving. Feel sure it will arrive in time!

On 5/26/2022 at 2:24 PM, Katarina5391 said:

Thanks! It’s great that items from Sabatini’s and Crown Grill will still be available to us homebodies.

Funny story! We loved the calamari from Sabatinis! It was on the APP menu, so we ordered it. It was delivered to our room and while we were enjoying it, we received a message that it could not be served and the order was cancelled!! We ate every bite and didn’t have to pay for it! Clearly all of this is a work in progress and will never be the same from one cruise to another! I bet if you let them know your issue, they will step up! Enjoy!

On 5/18/2022 at 2:18 PM, atexsix said:

Can somebody please clarify when we submit our health status?  It allows us to complete the health documentation in which you swear you've received the vaccination in time; but not the health assessment in which it asks if you have any covid symptoms or rather it lets you answer the questions but won't let you check the "I certify the info is correct" box.

 

The email from Princess this morning states "no later than 24 hours" but our dear Medallion app states "within 24 hours" so is this part of the issue and Princess misstated it?  

Within 24 hours, the app will let you check that box. I think it is a bug they haven’t corrected yet.