My sister returned after her Independence sailing on 10/20/23 to find her bag missing. After waiting 2 hours, the RCCL people said there were two people missing bags and two bags left unclaimed. It appeared that someone had left with the wrong bags. RCCL gave her the claim information and a website (chargerback.com) where she could file a claim online for her missing bag.
Later that day, my sister got a call from one of the other guests who said they had gotten her bag by mistake and were missing their two bags. My sister called C&A (she is D+) who transferred her to the post-cruise department. She explained what happened, and asked how she could get her bag back now that they knew where it was. The rep said that the couple who took the bag is responsible for getting the bag back to her and that RCCL was not responsible. They did confirm, however, that they would certainly be sending the two bags from the terminal to the couple in SC.
WTH??? The people who screwed up get their bags back free of charge, but my sister who did everything she was supposed to do has to pay to get her bag back?!?! (or depend on the people who screwed up in the first place to get her bag back to her). Seems very unfair to me.
It turns out the bags were brand new (a gift) so the woman that took them wasn't that familiar with what they looked like, but she did ask the porter why there was a ribbon on the handle of her bag that wasn't there before. They were going into the parking garage at the time, and the porter made up some BS story about RCCL putting a ribbon on the bag if there was any damage. He didn't check the tags to make sure they were correct or tell them to recheck the tags to make sure they had the right bags. He just quickly loaded them in the car, took his tip and headed back inside. If he hadn't been in such a hurry to get to his next tip, he might have been able to save everyone a lot of trouble and expense.
I know we have sailed through a number of ports where there are signs saying that tipping is not permitted. Perhaps Canaveral should change their policy so that tipping is not permitted. Then maybe mistakes like that might not happen.
What do you guys think?