Megabear my heart goes out to you it really does, I missed your original post on Saturday but have now read everything you have posted both on here and on the PC site.
It's an absolutely appalling way to have been treated.
Yes mistakes happen in life, we are all only human after all but Ive always said and believed its how those mistakes are then handled that makes all the difference.
It's ironic that you should find yourself in this position after all your amazing work with the various insurance companies a few months ago. I was in awe of you.
I hope your aunt recovers and as has been previously said on here take time for yourself too, you've been and are continuing to go through the most dreadful ordeal which as Waju has just said we all hope we never find ourselves in.
My thoughts are with you, your aunt and the rest of her family.
Please take care x