PBM13

You can get free water cartons depending on your drinks package. We had a premium dinks package and we used to get the cartons free

Hi I have just been looking at a cruise on NCL Norwegian Sun Dept Seoul 14th Nov 2025 for 11 nights. I was drawn to it as it mentioned Hong Kong osaka nagoya Mt fuji. However when you drill down it doesn't go anywhere near Hong-Kong Does anyone know where we can point this out to them

As most of the customers were non US citizens I can't see the US supreme court will give a stuff. In the UK we have something called ABTA. I plan on talking to them and I hope all the UK custmers do the same through the travel agents. If enough agents see that customers are dissatisfied then they will think twice about promoting NCL I think this is the only way to sort this out

NCL what a joke At least they have offered to give me back the money they ow for the shore excursion. £40

Buenos Aires

Falklands

Puerto Madryn IMG_1380.HEIC IMG_1452.HEIC IMG_1454.HEIC

I was also on the cruise and travel over 11000KM to board the ship, and many of the customers had come from Australia and China. Whilst in general the cruise was great, NCL should have informed us as customer of the change in advance so we had the opportunity to cancel. If the company was aware that the had to reduce speeds or potentially reduce speeds due to the rules set by IAATO then they should have warned us in advance. I have spent many hours talking to our travel agent and they are as shocked as we are. I can honestly say that I loved the trip to the Falklands and Puerto Madryn, but the cruise back to Buenos Aires at around 13knts was a joke. I am glad the weather was fine, as that could have been a horrific journey. I have logged my complaint, and I have also praised the company where it was required, so I do think I am being fair. Lets see what they respond with and what the travel agent in the UK and ABTA have to say. 🤞

Send that to the press

So they must have know about this for sometime.

I have done that. Let's see what happens

So what would you recommend? Should we just accept what's happened.

I imagine he they will get a lot of emails.

I wish I had known about the Whatsapp group as I would have joined.

Lets hope the Australian contingent that had meetings with senior crew (including the Captain) confirm what was said. As someone who this affected, I am seriously annoyed. To travel from the UK to South America and then only to be informed when we get on the boat it is not acceptable. I can confirm that the front desk had over 4 pages of cabin numbers all complaining about the same issue. We were all given the complaints number

Its interesting, but some people on the cruise were told that this was a money saving item $1.2 Million imposed on the crew by head office. The crew seemed to be in the dark as much as we the passengers were

It so sad, especially as it is so expensive. If they had warned us before we set off we could have cancelled

We get 2 yes 2 hours in admiralty bay then 2 hours at elephant island.

Well this is gone from bad to worse. NCL announced that the time in Antarctica has drastically reduced. No explanation., no offers of compensation. Rumours are that the captain meet with a number of people to explain why, but not sure what they were advised.

Amazing obviously platinum is not high enough.

Well this is shocking the cruise terminal is bedlam been waiting for over an hour to transfer to the checking area. At the rate they are calling people for the transport from luggage drop off to the checking, it will be at least another hour