debdel

Thank you for this most helpful information. On this website, I was able to get much better contact information, and a real live person (a manager) called me back from the guest experience department. After a long discussion/explanation, and some more research done on her end, NCL has done the right thing and after 7 months of frustration and run around, I can honestly say I am happy with the resolution they offered. I am extremely grateful to have made contact with someone who actually listened and worked out a solution for me.

Thank you for this information. I will give it a try.

I learned the hard way not to use their PCC employees. As a first time cruiser last year, I tried to book a cruise to Alaska by myself and after having a bit of difficulty with the airline reservations I reached out to a PCC. I explained to him I also wanted to do the land tour after the cruise, and expressly told him I wanted to go to Denali. He brought up the same trip I had been looking at and trying to book, which was a northbound trip which included a tour of Denali. The price I was charged was the same I had been looking at, but I had no idea the land tour was not included in my trip, but rather 3 nights at the Hilton Hotel in Anchorage (which was a dump) for about $430 a night. I called twice to ask about the land tour itinerary and was told the information would be given to me at the hotel. Being new to this whole thing, it never dawned on me he had booked the wrong thing, and didn't figure this out until the night before disembarkment. I missed out on some of the things offered on that tour (train ride, nature center, bus ride into Denali), and paid almost $700 to get to Denali between a rental car, gas, hotel room, and tickets to the park. I tried to cancel 2 nights of the hotel, and the customer service center told me they would then cancel my flight home if I did that without receiving a refund. Numerous phone calls and emails, a registered letter sent to headquarters have all gone unanswered. It has been six months and all I got was an email saying they were looking into it. As an inexperienced first time cruiser, I am extremely disappointed in the way this has been handled and doubt I will be cruising with NCL ever again.

Just make sure you research hotels prior to requesting this. They use Hilton and charge between $430-$500 a night. Tell them you will book your own hotels.

We sailed on the Jewel in August and ship was not crowded at all. The room steward said it was about 60% capacity.

On a lighter note, I did have to laugh when a couple tried to eat a box of donuts they could not bring back on the ship from one of the ports.😁

Just got back from the Jewel trip to Alaska. We cruised out of Vancouver. We flew out of Boston and had to do the ARRIVECAN to enter first stop-flight to Toronto, then on to hotel in Vancouver which had to be listed. Toronto was a horror show, to put it mildly. It took two+ hours to make our way thru the area where we had to scan our passports into these big machines and verify all of the info we had already answered in the ARRIVECAN online. We then had to weave our way into the customs line, where we were waved right thru, although some people were made to see a customs agent. By the time we got to our gate, we had 20 minutes before the next flight started boarding. Thankfully we had a 3 hour layover or we would have missed our connection. There were hundreds of people, all trying to figure out what to do, with very little assistance from the poor employees who were just trying to get the masses of people moving in the direction of the empty machines. Very, very frustrating and unorganized.

You will probably get an email from AA in the next day or so. I called the NCL airline phone # and an extremely helpful woman was able to find the reservation #s, so I could look them up myself on the airlines website.

If there is any kind of customer assistance on board, they may be able to help. It took me 2 1/2 hrs yesterday trying to load a picture of my sister's vaccination card with my phone on the app. I finally gave up and did it from my laptop with a picture I took of it from my camera. VERY frustrating. Since we are flying in, I was able to call the ArriveCan phone #, but was on hold for about 45 minutes. I figured out the alternative way while on hold.

Thank you. We bought the E-Med online tests to take before we go to Boston. We also have some free government tests that we will bring that you can pay to get proctored online.

We live in Connecticut, flying out of Boston. We have a layover in Toronto and then onto Vancouver.

Thanks, new to this and didn't even think of that.

I am on hold with ARRIVECAN now to be sure. I copied what NCL has under country requirements. I can't wait for this to be over with-so confusing. Just got off the phone with them and the woman said 2 days before for antigen test, 72 hrs for PCR test.