EvilCocoBean

As an update: it took 1 1/2 days until I got my call back - but it did come. Not ideal, but lucky I got through.

2. They will convert your excess FVC into sailor loot, which can be used for drinks. You just can't convert it to Bar tab, but you can use it for drinks via charging it your room and using your sailor loot to pay the room charges. 3. The "Access key" for the "free cruise" you get if you use any portion of your FVC on a 2022 cruise will be emailed sometime in June. Meaning, even after you elect your option (refund or 200% FVC) and you book a cruise in 2022, you do not automatically get the "access key" to book the free room. They are sending those in mass to qualified people later this month.

1. To be clear - if you take the refund, you must book and sail with your FCC within a year of your original voyage. BUT if you take the 200% FVC, that can be used on ANY voyage(s) at ANY time - you do not have to apply it to a voyage sailing within 1 year. You just have to BOOK your voyage within 1 year of getting the credit. (Example: your cancelled cruise was sailing Sept 2022 & you elect 200% FVC, you have until Sept 2023 to book a cruise (and that cruise can be sailing on any future date.) So in theory, if you wait 1 year from the time of the credit being issued, 2024 cruises will be published before your FVC credit expires and you could use it for those.

It's been 6 hours and 42 minutes since my "we will save your place in the queue and call you back" I did this morning - No callback yet. Ugghhh.

And to be clear, I have no beef with travel agents. My beef is Virgin. They sent me emails directly (not via travel agent) and wanted me to book directly with them to cut out middle man commission. But now they treat other customers better then others? They also marketed itself as a "tech forward" disruptor - yet they send me a link that does not work (even my 13 year old can make a hyper link that works), when you call they say use the link (broken) and submit your form (broken); chat with us on-line (unavailable); and we will call you back (still waiting after hours). That is not tech forward. Is all of their image just hype?

So I need a travel agent just so when they (Virgin cruises) decides to unilaterally cancel or screw up?

What is frying my bacon is that because of the re-bookings, the prices are now shooting up from yesterday (prices rise as booking increase) and for no fault of my own, the same cruise I could book yesterday is now more expensive, despite trying to get through. WTH?

Virgin: If you are listening: If you do not be "my Mom's cruise line" then act like it and be different. I have no problem with you cancelling, but have a corporate strategy for doing so. You did not decide to cancel thousands of reservations 15 minutes before you announced it. So have extra phone and on-line "chat" agents and/or extended your business hours). I laughed when someone said use your travel agent - that;s what my Mom would do - your target audience uses phones & apps (just like on your ships), not travel agents. For god's sake give us an option to pick an option on-line - click a button and we can electing our choice (or just give us the Code linking our VCC to our sailor account and we can just re-book ourselves). (See a website like Southwest Airlines- easy to cancel/change. I get in normal times you do not want people cancelling on-line (make it hard= they may not do it and you want a chance to "sell" me on not cancelling but re-booking.) That is OK in normal times, but when YOU cancel vacation plans for people who have had their trips booked for months and paid in full, you should make it easy for us.

Does anyone know: (1) if we bought travel insurance, do we get that back? (2) if we got JLo "Booty" on board credit, will that transfer to a new cruise we book?

Has anyone even been able to get through to Virgin? I got the cancellation email, but the link did not work. Had to scour the Internet looking for the details - which are completely inadequate. I tried to call - was on hold over an hour and no luck getting through. Come on - offer an option to call me back or at least call me - after all, you cancelled. Plus, even if i wanted to re-book, there are no details on how to do it - no option to get my own code and re-book myself. for a tech forward company this is shameful. This is more pressing for me (and others like me), as I am a solo traveler in a solo room. There are very few of those per voyage, so I need to hurry up and get booked or there will be none of these rooms left.