Has anyone even been able to get through to Virgin? I got the cancellation email, but the link did not work. Had to scour the Internet looking for the details - which are completely inadequate. I tried to call - was on hold over an hour and no luck getting through. Come on - offer an option to call me back or at least call me - after all, you cancelled. Plus, even if i wanted to re-book, there are no details on how to do it - no option to get my own code and re-book myself. for a tech forward company this is shameful.
This is more pressing for me (and others like me), as I am a solo traveler in a solo room. There are very few of those per voyage, so I need to hurry up and get booked or there will be none of these rooms left.