Joker54

We were in the PH on the Apex and invited friends to join us on the cruise - so 2 couples in the PH. The PH main salon and master bedroom/bath are really amazing other than the pocket doors opening and closing as the ship rolls even a little, so be prepared. The second bedroom is very small with one small closet and no drawers. There is a hanging closet in the main salon just outside of the entrance to the "guest" bedroom. Our friends basically lived out of their suitcases for the cruise. Somewhat funny - the door to the shower in the guest bedroom hits the rain shower head so you cant get the door open all the way - this isn't a big deal but one would think at over a billion dollars to build an E class ship those things wouldn't happen. The Jacuzzi tub in the master suite is more like an indoor jetted plunge pool. Probably the best inside tub in the fleet outside of the tub in the master suite of an Iconic Cheer

Just off the Beyond, DW and I dined 3 times in Le Voyage and enjoyed our dining experience. We went off the regular menu. The menu is static, looking back 3 times on an 11 night cruise was 1 too many given the same menu, at least for us. Others might enjoy 4 nights to try all items on the menu. The service was outstanding as one would expect from a Michelin Star restaurant. Cheers

Just off the Beyond, the first sommelier we interacted with was in le voyage, she started right in recommending wine’s without asking about our interests and I had just opened the wine list. we are picky about wines and at least like to read the wine list before they start in….. exact same thing happened in Eden later in the cruise.

Was this the 29 Jan Panama Canal Cruise? We were on that cruise. We were not in the retreat lounge often but when we were there we didn't see anyone complaining. The couple we were cruise with did over hear a room attendant being mistreated - there were also some rumors about bad behavior of some guests but we didn't personally witness any of that. We had an issue with an excursion where the description on the web site didn't mention the 2.5 hour bus ride. There was a note in with our tickets that I didn't read until the day before and we canceled outside of the cancellation window which was fine and definitely my fault. The Retreat Concierge were great in that they were able to organize a refund to our credit card and to use our onboard credit to cover that excursion. We did want to discuss the web description with the manager of Excursions, not to necessarily complain but to hopefully have a better description added to reflect what to expect. We met him in the Retreat Lounge and I asked him if we could meet somewhere private as no one needed to listen to that conversation. Unfortunately you have to meet folks when they are available and at the location they suggest. An outsider witnessing this might think something evil about to happen when in reality it was something minor and we thanked him for taking the time to meet about it and he agreed that the web site needed to have a better description. Also followed up with a thank you card to him. Separately I doubt we were ever in seas greater than 4 feet and a ship that size in small seas will move, but not much. More noticeable to those who have no sea time and not noticeable to those of us who have extensive sea time. I have to turn away anytime I hear someone talking about how they cant take any more of the motion.........as I find it funny - although sea sickness is never funny. Cheers

We are on the Solstice this March and the shoreside concierge sent pricing to us this week, showing $54.99 + grat for Murano and La Petite; and $49.99 + grat for Tuscan. email didn’t specify if this is pre-cruise or onboard pricing. Maybe those empty tables are having an impact. Cheers

Curious who is in the pool for Suite Services? Butlers, room attendants, concierges??? or if any of those folks are covered instead by the housekeeping pool. And before anyone asks why - knowing what they receive makes it easier to determine how much more to give for service deserving of an additional tip

The other thing we didn’t like about the PH on the Edge is the closet area is a very large open space, open being the issue. We prefer a door to a walk in closet. Not easy to get dressed and let your significant other sleep in the way it’s setup. this is what happens when the room designers don’t cruise or have nautical design experience

You can add the insurance by calling them as long as you have not paid in full.

Was it really a butler or was it the room attendant with a retreat host name tag? Either way it is encouraging that they are getting better service.

Thank you. That would be better than no water. However all suite guests get the premium drink package so to it makes no sense to not have an included premium beverage in the Retreat.

We are in the Iconic on Beyond in 2 weeks. If it’s the same there I might drop by the lounge when the retreat hosts are working, call our butler and have a vitamin water and bottle of Evian delivered to us in the club….. Terry any decent Scotch in the Retreat? Where do you have to go to get water for your SS if you can’t get it in the Retreat News Flash Celebrity Cruises to install luxury water fountains in the suite guest only Retreat Lounge……… cheers

Beach cigar on Ft Lauderdale Beach is the one we stop at as it’s only a couple of miles from the port 17 S Ft Lauderdale Beach blvd #200. They don’t have a web site that I am aware of but google maps has some photos. hope I didn’t break any rules posting their address…….. cheers

If X had a real IT department that had clue about IT this would happen, but since they are clueless there is no hope here. Maybe it’s done this way on purpose to squeeze just a little more revenue from elites/zeniths….

So your thoughts are that penthouses and royal suites are not worthy of dedicated butler service? not sure what marketing info you have been reading but in the 7 years I’ve been sailing in suites on celebrity I never felt the there would be ‘Buttlers” to do everything for me……

Guess you issued the first sentence of my reply offering some ides, no worries that ship has sailed happy not to offer help where it isn’t needed

not sure if you meant you are not connected to vpn or something else so just in case………. When you are using vpn, the local network is not normally visible to your device. That is why you get the error that your not on ships WiFi. Anytime you need to do anything on the ships network you will need to disable vpn and then reenable it when you are done. Should your vpn have split tunneling then you should be able to see the ship’s network without disabling vpn…. cheers

Congratulations- we hope you have an awesome cruise!

Beyond to Panama Canal with friends end of January b2b2b Singapore to Vancouver with the DW, celebrating 48 wonderful years together hoping for 48 more. life is great, really great, even better, with that one person who lights up your life! Happy New Year to all

Oh your quite welcome

Good for you please define travel neatly…..are you referring to those who can afford a 60K suite vs those who can only afford say 6k……. I can’t wait to see your reply, after which I will put you on ignore so I no longer have to read your humble posts………

Or those who continue to read a thread they think should no longer exist………..

Actually LHB responded to an email inquiry stating that the new butler system was working very well and that if it needed to be tweaked that I had her commitment to do so…….. of course she could have been reading a script from the CEO……

I was thinking of a different thread that I have been posting, I edited it the same time you quoted me, my edited response is now accurate

If you are indicating that you haven’t received moveup offers, there doesn’t seem to be any particular reason why some get those notes and some do not. you can go to the moveup site and enter booking details and if your eligible you should be able to make a bid - it is the Solstice

I emailed the Exec office Wed about the price structure changes and received a call yesterday. The agent spent 30 minutes with me on the phone working through questions/concerns. He indicated that they (exec office team) had received an email from above stating that there would not be any up charges in the Retreat. I didn’t ask about the Retreat Deck as our next 3 cruises are on Solstice. I mentioned that not being up charged didn’t mean that we would still have the same drink options in the Retreat as we did 3 months ago. He agreed and did not have an answer for me. He went on that this is a hot topic with a lot of negative feedback - mostly from people like myself who were asking due to what we have read online. I mentioned that with the current track record of surprising guests rather than being proactive in notifying guests of upcoming changes - that we didn’t have a lot of choice other than taking what we see online as possibly being correct. He understood and elaborated that a lot of meetings are being held on the drink price issue. He took notes and said he would contact me after some decision is made. I will post back with whatever response I receive I felt he was being honest in his responses, they may not be anymore informed than we are. It can be tough facing the customer when they are not the ones making decisions. cheers