PaulBrowning

On 11/16/2022 at 8:19 AM, dexddd said:

Welcome to CC.  Maybe add those comments to the ...Haven luxury experience..  thread.

 

Was this at PC and what terminal?  Overall, the experience can vary.  Some have both a separate security line and check in.  Some only have the separate check in.  Our last trip out of South Hampton no separate security line and to get to Haven check in we had to go through the regular check in, then a light check in then Haven.

This was at Port Canaveral.  Others there had the same experience.   Staff demanding tips before taking the luggage from your hands, no special boarding at all, no instructions on where to go once you boarded.  Haven restaurant didn't even open until the day following boarding.   Was a big disappointment to us and our neighbors.   Filed a complaint with NCL & their entire response was "if there is a problem, please go to the customer service window on the ship."   We decided that we are done with NCL.   It used to be good, but has apparently gone way downhill.

On 10/22/2022 at 12:07 PM, rbxlady said:

A tip for Haven passengers boarding in Port Canaveral, be vocal about the fact that you’re in the Haven!

 

We just walked on the Getaway about 30 minutes ago, but after we went through the Haven security check, the people just led us to non-Haven check-in, where the rep gave us brand new cards, and told us to sit and wait with everyone else. I even asked if Haven passengers were supposed to be here, and she told me the Haven area was full. This all didn’t sound right to me, so I went up near the Haven check-in sign, and the lady there was confused as to why they didn’t direct us to the Haven check-in area and was super apologetic. When we got there, they took our keycards and did some work behind the counter before giving us our original Haven keycards. They said the regular check-in folks had created a bit of a headache, and we shouldn’t have been sent to the general waiting area. We were of course happy to find the Haven waiting area with snacks, drinks, and coffee.

 

I felt like kind of a jerk asking every person if we were in the right place for Haven passengers, like I was bragging about it, but apparently it’s necessary lest they send you to the wrong place and you miss out on being brought up by the Haven concierge.

We just were there.  We were very vocal and we’re told that we needed to go through the regular line.  Afterward, we inquired about the escort and such and the lady at the Haven sign told us that we just had to walk on like everyone else.  No escort.  No orientation.  Then we learned that the rooms aren’t available until 4PM and the Haven restaurant is closed the first day of the cruise.  It sounds like they are phasing out the embarkation perks.

We just did the Haven on the Getaway out of Canaveral.   It was disappointing.   Apparently, they did away with the special area and escorting at embarkment.   When you identify as a Haven resident, you get put into a “priority” line that still requires standing an hour.  No escort onto the ship.  No orientation.  Butler and luggage show up at about 10PM that night. 
 

At the ports of call, they will escort you off, but nothing beyond that point, and nothing when re-boarding the ship. The nice room is the real perk.

It has apparently gone downhill recently.  We just sailed the Getaway.  No special area or greeting for embarking.  Just a priority line they put you into.  Our line was about 1hr of standing.  No escort onto the ship.  Luggage and butler shows up around 10PM on first day.   Was disappointing.

We are wondering if the Haven embarking process has completely changed, or is just different at each pier.  We sailed the Getaway last month out of Port Canaveral.  It was our first time trying the Haven.  You went through the "priority" line, which was much slower-moving than the regular line, ended up at the same check-in desk as everyone else,  & just getting our Haven room card was about a 2-hour standing process with the other Haven residents.   No lounge or special waiting area.  The only thing Haven-specific on the pier is a single NCL staff member with a small "Haven" sign at the ship boarding ramp that just points you up the same ramp everyone else goes up after you get your room card.  No escorting onto the ship.  No orientation whatsoever.   We were really disappointed with the reality, compared to what was advertised with the Haven experience.  Once on-board, you are on your own trying to figure out how to even get into the Haven area.