We are wondering if the Haven embarking process has completely changed, or is just different at each pier. We sailed the Getaway last month out of Port Canaveral. It was our first time trying the Haven. You went through the "priority" line, which was much slower-moving than the regular line, ended up at the same check-in desk as everyone else, & just getting our Haven room card was about a 2-hour standing process with the other Haven residents. No lounge or special waiting area. The only thing Haven-specific on the pier is a single NCL staff member with a small "Haven" sign at the ship boarding ramp that just points you up the same ramp everyone else goes up after you get your room card. No escorting onto the ship. No orientation whatsoever. We were really disappointed with the reality, compared to what was advertised with the Haven experience. Once on-board, you are on your own trying to figure out how to even get into the Haven area.