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katie8203

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Cool Cruiser

Cool Cruiser (2/15)

  1. Yeah I finally figured out how to get into the “my trips” portion to access our other reservation. I’m not sure why our travel agent has two separate reservation numbers for our two connecting rooms but i have to toggle between them on the app, both staterooms won’t show up at the same time.
  2. We're going to Alaska on the EDGE on June 28. We have two rooms/two reservation numbers for our family. I have the app on my phone and was hoping to be able to check us all in on my app/phone at the same time. Problem is - only one of our reservation shows up on my app. But when I log in on the laptop, both reservations are showing. In the app I was able to make dining reservations and excursion reservations for all four of us, but when it shows our booking number and stateroom, it's only one of the two. Celebrity customer service said everything shows up fine in the system and for me to delete/reload the app on my phone. Did all that, still only shows the one stateroom. Was hoping someone here might have a quick solution before I call their IT dept. The reservations are both linked to just my email address.
  3. We had a similar issue when we first booked our cruise. My TA tried a fix that didn't work, so I called VV customer service myself and I guess got lucky to get a human and someone to help me fix it that same day over the phone. All good now. My only question is why you let more than a week go by without checking on it. There's no way I'd have let a week go by with no answers before escalating things. Hope everything gets situated for you and you can have a good cruise! Our first one is in less than a month, I'm excited.
  4. Hi, headed on our first VV cruise in August (Dominican Daze). What are some of your favorite excursions there, and will the boat wait for you if you are late coming back (not due to any fault of our own)? I know when we previously cruise with Disney we were told not to book excursions through anyone else but the cruise line because those excursions required them to wait for you to return. Outside companies? They would leave you if you weren't back in time. Thoughts?
  5. Ok. Loot can be used for drinks but bar tab money cannot be used for anything but the bar tab. Gotcha. Thank you. I'm reading I should book excursions early, but I want to use my loot to do it. Should I wing it and hope stuff isn't full or just do it ahead of time?
  6. What "health screen" can you fail? If no testing or vaccination check is happening, are you answering questions or what?
  7. I have only cruised one other time, (Disney) and our first VV is coming up this summer. We don't plan to check bags on the flight and will just have a backpack and a small roller bag each. Can we not just roll/carry our own stuff to our rooms ourselves if there is no waiting on if our room is ready or not?
  8. So you can only add in $300 increments? And the "loot" cannot be used for drinks?
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