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Do I consider the trip ruined before I go? No, not really. Am I upset that we're losing 15% of the time we expected to be cruising? A bit. The amenities were part of the appeal. Am I upset that we're losing more than half of the locations that were the reason we booked, rebooked, and stayed booked? Absolutely. Since my money was paid in for trips/excursions/perks/extras in previous years and carried forward to this booking, there is no refundable portion for me. Everyone I spoke with at Viking was very clear about that. I can roll with things, and have for the past few years, and will try to with this. But to tell me 24 hours before departure that we're now only making 2 destination stops, that the cruise is reduced by 2 days, and my choice is to take a trip substantially different than the one I booked or forfeit everything I've paid in? That's unreasonable. If things happened after the trip started? It happens. But this trip hasn't started yet. Give me a fair option.

My departure date is Feb 11th. The original booking we had was for 6 locations in Norway in 2020. Rebooked to 2021. Rebooked to 2022. Rebooked to 2023. The itinerary was changed this past October to remove two locations in Norway and add Ijmuiden, Netherlands. I wasn't happy about that change because this was supposed to be a trip to Norway, but OK, we've been planning this trip for several years at this point. We can be flexible. The first notice I received of any delay is from 5:06pm EST today, 24 hours from my departure time. Two more locations in Norway dropped, and we'll be in a hotel in London for two nights. I've been on the phone with Customer Service and Customer Relations. I was told I can either forfeit everything or go and then complain when I get back. Customer Service told me they can have a manager call me back Monday, but if I don't depart tomorrow then I forfeit. No other options. Refunds for events already planned and paid for in the dropped locations will be issued as shipboard credit, which is forfeit at the end of travel. We had a surplus of nearly $3k in shipboard credit *before* this, so that is meaningless to me. What Viking is offering is not acceptable. I understand that they cannot control the weather. They cannot control a pandemic. But they can control the relief they offer to guests that were anticipating the cruise that was sold to them. Go on a trip that is not the trip you wanted nor planned nor booked, or forfeit everything. Completely unacceptable.