K2IE

The website has been seriously broken for at least 2 days now. 500 errors galore. Frustrating, since I have an email that a waitlisted excursion is now available. I'll have to get someone from the excursion desk on the phone today.

In the past, we've paid $50 per day per person for Have It All. We're planning a cruise for next summer and under the current HIA promotion, which includes the Elite drink package as well as crew appreciation, it seems to amount to about $70 per day per person. So not actuall a deal, but they're building in the charges. Does HAL normally raise the price of HIA when adding crew appreciation or upgrading the drink package? If I recall correctly, last time we had a crew appreciatio promotion the price of HIA remained at $50. Is this going to be the new way of things or does it depend upon the promotion in effect? Not so much interested in theories, but if anyone has some hard facts please enlighten me. Thanks, Dan

Acceptable should have read acceptance...

I don't believe RCCL is to blame at all on this. I am not an RCCL fan and have never cruised with them (other than on Azamara). However... My data was correct after the migration for several days. Azamara managed to screw things up all on their own post-migration. The blame is firmly in the incompetent hands of Azamara's CEO, CIO, IT Project Managers, staff and IT vendors. I can see the project plan now...a line drawn through the steps for dry run and user acceptable testing, with a marginal comment that we don't have enough time for these steps.

Ha! After 5 minutes it reappeared. This is nuts! Throw this system out and revert to 3 x 5 index cards...that would be better!

Today's headline should be: WORSE NOT BETTER Yesterday I had a cruise, a dining package, and a couple of excursions. Today: What an incompetent cast of characters!

Both snail mail and then via web form.

Same form email here... I'll believe they have a handle on this when our fellow customers start reporting that their issues have been satisfactorily fixed. Otherwise we're in the land of unfulfilled promises.

They don't hire people to run a website. They hired a CEO. She is failing to deliver and they need to know. Then maybe they'll hire another CEO who can actually fix things.

I just did the same. Everyone should. Be polite, but emphasize the damage that this is doing to your perception of their brand. We all want Azamara to succeed but they are on a path to failure.

Contact info for Sycamore Partners, owner of Azamara, for further escalation: https://www.sycamorepartners.com/contact

Azamara's issues with reservations, OBCs, loyalty status etc. are now being reported on by one of the more popular cruise bloggers. The threads on this board were used as a source. LUXURY CRUISE LINE HAVING ALL KINDS OF PROBLEMS - CRUISE NEWS Maybe that is what it will take for senior management to do what is needed to fix things.

I know we already have a 43 or so page long thread on problems with the new website. Yet I fear that there is something worse for Azamara and that is a completely incompetent customer service staff. I have twice filled out their form requesting that my cruise history/loyalty status be restored. In my case, the problem appears to be that they changed my loyalty number. Ok, should be no problem at all, I provided both the old and new loyalty numbers in their form. I have twice been emailed back that my account has been updated and that I should be able to see my upcoming cruises. Azamara's customer service folks cannot seem to read and understand English! I requested that my history and loyalty status be updated. I did not complain that I could not see my future cruises. And indeed, my loyalty status is still zero! I am starting to think that there is little hope for this organization. It pains me to say that because I really love(d) Azamara and its small ships, but frankly, if I had to book a cruise tomorrow I'd book with another line.

Exactly the situation we're in. I wrote a letter to Carol Cabezas, short and sweet. One pager. It stated the issues with my current booking as reflected on the website and how it used to look before they screwed it all up. It described the numerous unsuccessful attempts I've made at getting things corrected. I asked for her to please forward my letter to someone who could fix the booking record. I suggest we all start sending her letters. Perhaps that will get her attention. Carol Cabezas CEO Azamara 3059 Grand Ave Suite 205 Miami, FL 33133

We had various onboard credits that appeared on our reservation until yesterday, when I tried to book some excursions. Now the OBCs have disappeared from our reservation. Has this happened to anyone else? I filled out the contact us form and will hopefully hear from someone about fixing this some day...