Actually, I did/do not care what caused it. The fact is their computer network can use some real work. From their website to their on board medallion app. What I did care about was getting the issue fixed and someone to listen and hopefully fix the one woman's attitude. As far as the real deal 28 day cruise? Everything is relative. This will eventually if my health holds be a life time trip. It also will cost anywhere from the base of 18k to over 26k final cost. This is more than a years income for my house. With that said, it really was a factor that I had thought it was fixed then was broken in such a way. Then that the woman told me she would just cancel the booking with me losing over 2k when I tried to explain that I had proof.
So what did I learn? IF I am going to make changes to my booking to do it via a person. That people are very dedicated to their channel of booking cruises aka TA's. That without a doubt princess needs to get some new programmers in and fix their networks.
I am lucky it worked out, and glad it did. We board the ruby in a week for 12 days. then in may discovery. I am back on track to try and get to elite status by 11/24.