RustyBuckt

I totally agree with your sentiment. We won same in April and were told the same. We woukd be free to use it as an upgrade on a different cruise. We live in NZ and there is no way we would fly to the US for a 5 day cruise. When we contacted them after to apply the $600 credit to a cruise from here they said no then ghosted me when I asked for it to be referred higher. It's really really poor customer service!!

Lol, We got the tickets from the old school scratchies. Haven't played them since the 80's!! Not sure I've ever played Bingo on board but it seems like you could easily blow $600!!

We won the Bingo Free cruise a couple of months ago. Unfortunately we live in New Zealand and Norwegian have just just told us the "Prize" only includes Cruises from the US to Caribbean/Bahamas. While we like the idea of going there, another long haul to Maimi this year (It would take around 25-30 hours in the air each way, and more like 40-50 hours total flight time each way) is just not practical. And certainly not for a 5 day cruise! The Certificate says “Certificate may be used towards any cruise with a maximum value of $600 (not applicable to categories IX, OX, BX, MX)” Nowhere does it say the Certificate can only be used for Cruises from the US to Caribbean/Bahamas so I'm wondering if they are just being difficult and hoping we go away! Either that or I'm missing some fine print somewhere? Given that the value of the Prize is $600, which is great but hardly worth being difficult if you are a business like Norwegian, it surprises me. Any advice on what to do next would be appreciated? I don't think we are being unreasonable, and we don't want to be left with a sour taste in our mouth over what should be a highlight?

We won the Bingo Free cruise a couple of months ago. Unfortunately we live in New Zealand and Norwegian have just told us the "Prize" only includes Cruises from the US to Caribbean/Bahamas. While we like the idea of going there, another long haul to Maimi this year (It would take around 25-30 hours in the air each way, and more like 40-50 hours total flight time each way) is just not practical. The Certificate says “Certificate may be used towards any cruise with a maximum value of $600 (not applicable to categories IX, OX, BX, MX)” Nowhere does it say the Certificate can only be used for Cruises from the US to Caribbean/Bahamas so I'm wondering if they are just being difficult and hoping we go away! Either that or Im missong some fine print somewhere? Given that the value of the Prize is $600, which is great but hardly worth being difficult if you are a business like Norwegian, it surprises me. Any advice on what to do next would be appreciated? I don't think we are being unreasonable, and we don't want to be left with a sour taste in our mouth over what should be a highlight?