NCL is not customer friendly! I just received my flight reservations for a cruise from Rome. We booked air and hotel through NCL for an early 3 day stay. I just received my flights this morning and we won't land in Rome until 535 PM losing a whole day. I called as soon as I received the air. They told me could not be modified because it has to be 75 days out which was 5 days ago, but I just received the notice this morning 70 days out. If I were sailing the same day They would get me to Rome at an early time!. I even offered to pay they said no!!! The air rep I spoke with agreed with me that it is not right! It falls within their parameter's that the flight arrive by 535 and hotel by 7. There is no way you can clear customs and get to the hotel by 7. NCL is losing a customer as of today. I can't even cancel without losing too much money and I looked to book my own air, but NCL will not refund all of my money so they got me. I will make the best of it but they have lost a loyal customer and I will never sail with them again, and I will encourage all of my friends and family not to sail with them!!!!! Not a happy person right now