We had booked air travel through Norwegian Cruise Line (NCL) from AVL through ATL to New Orleans where the cruise departure port was located. Due to poor weather conditions in ATL our flight which left the gate on time sat on the tarmac for 90 minutes before departing, we therefore missed our connection in ATL. No other flights were available to get us to the port in time for the cruise departure due to weather cancellations. We had NCL trip insurance whiich required us to first file with AON travel insurance (NCL's administrator). They denied all coverage. NCL then sent us an email stating we would get 75% of the cancellation penalty back in cruise credit in 4-6 weeks. Now 9 weeks later NCL states they cannot give us a credit. "Aon Ltd.'s decision in assessing claims is final and we truly cannot offer any assistance in this regard." NCL is splitting hairs on whether this is a trip interuption or trip cancellation. Since we had boarded a flight and were in another state when we could not reach our cruise departure port we filed as a trip interuption. We cancelled our trip when we returned home from ATL later that same day. NCL is saying it should have been filed as a trip cancellation. AON will not allow us to change the filing status from Trip Interruption to Trip Cancellation. Really? Highly underwhelmed by the NCL US Guest Experience help on this issue! This has left us doubting any future cruises on NCL.
