Jacqueet

Thank you! I didn't realize the cruise had to be in "My Cruises" and now it is.

I don't see a fare tracker on the ShipMate app...where do you find it?

I have tried to do as everyone suggests and place a hold on the booking but keep getting this error code: At this point, I give up and will call tomorrow and try to get someone on the line. 🤦‍♀️ I just looked at my email and see that I now have TWO of the same cruise booked! 🤣

I read some reviews that said the magnets work great on cruise ships so. 🤞🤞🤞

Thanks everyone! I found one that attaches to the door with magnets so will try that on our April-May cruise.

There was nothing that said "flash fare" and the rate I tried to book was the highest listed.

I saw the "hold" option but it says it's only good for a day, which would be Sunday and no help. Have you held a cabin for longer than a day?

I am looking for an over the door shoe organizer that will fit the doors on the Koningsdam. The one I ordered that was specifically for cruise ships but did not fit either out main door or the bathroom door and I had to return it. The vendor was very kind and took it back immediately, saying the newer ships may have thicker doors than the older ships. If anyone has a link to one that fits, please post it. I would be most appreciative!

I have been trying to book a cruise for August 2025 using some FCCs I have for a deposit, yet every time I get to the last step, the ONLY option I have is to pay the full fare immediately. I usually use a TA but she doesn't work weekends and I can't get anyone on the phone at HAL, and I don't want to lose the aft verandah cabin I chose. Is this another web site glitch or am I missing something? TIA for any advice!

They do allow them and we see quite a few. Your magnets will work on the door. Enjoy your cruise!

The PDF is specific to the NA, and I wonder if the other ships are priced the same. Where online did you find this?

I was able to call HAL this morning and get it done, but the shores excursion dept. does not operate over the weekend so I was running up against the 72 hour deadline for booking the excursion. They really need to up their IT game and fix the web site!

I tried this and unfortunately the shore excursion we were waitlisted for still shows sold out and is not showing we had cleared the wait list, o I couldn't buy it. I could have bought other excursions as you did, just not the one we want. Thanks for the suggestion though! It was worth a try.

No worries. I learned something new today and appreciate you trying to help!

I was able to talk to a nice man (Ed) but he said I had to go through a different dept. because I was booked through a TA. That's when I ended up in BOT Hell and got nowhere...I'll just have to take my chances Monday and hope the excursion is still available. Thanks for your help. 🙂

Wow! The contact page says they're closed Sat & Sun so I'm surprised you got an answer, but YAY!!! Thanks. I'll give it a shot...well, I was able to talk with someone but he had to transfer me to another department where I went round and round with the BOT and got nowhere. 😖

Were having a slightly different issue with the web site. We were notified that one of our waitlisted shore excursions is now available. I logged on with relative ease, went to my booked cruises page, found the April cruise, selected shore excursions, saw that the waitlisted one had been added to my cart, which I thought was remarkably efficient for HAL. I selected the checkout option, filled in all the info, using the credit card I have always used for HAL purchases, and got a message that said "There was a problem processing this order. Please review your name on card, credit card number, and expiration date - then submit your order again. Still not working? Please contact your payment provider using the number on the back of your card." So I reviewed and tried again...same message. I eventually tried four different credit cards on two different browsers (Chrome & Edge) and got the same message. My husband logged on and was able to make the purchase. Then this morning, I got another email saying a different shore excursion was now available, so I logged in and repeated everything I did the day before and got the same message. My husband then tried (Firefox) and now he's getting the error messages on all his credit cards! I can't call HAL because nobody works on the weekends (seriously???) so now I have to wait until Monday morning to call and get this done, and the waitlist is time-limited. According to the CC companies, there is no reason AT ALL that these credit cards won't process. I've used several over the last few days with no issues. I am beyond frustrated.

Just booked November 30, 2024 Koningsdam, 10 day, Mexican Riviera and Sea of Cortez

We got a similar note every laundry service, from the same person. Too late, I realized she had repaired a tear in a linen shirt I had sent to be cleaned, and would have made an effort to give her a tip for the kindness. I mentioned her in my review to HAL, and hope she got some recognition.

Thank you! I'm only interested in the onboard cabanas, so will call as you suggest.

April 13, 2024, Westerdam, 30 Night Japan & North Pacific Crossing Collector January 28, 2025, Oosterdam, 22-Day South America & Antarctica Thanks!

Rookie question, but how does one MAKE a cabana reservation? I've never seen that as an option on the HAL site when buying other things, like shore excursions or spa Treatments.