AlmiranteChurruca

Just a couple months ago Stornoway (until now a tender port) started operating its brand new Deep Water Terminal. On the Port Authority website it says that the Dawn will be docking there. However, on the e-docs it says that the ship will be tendering. I would say that the SPA has the correct info, but with NCL cutting costs wherever possible it would not surprise me if tendering is what is going to happen in the end. Anybody has had a recent experience there in order to have an idea of what is really going to happen? Thanks!

Amenities confirmation received by e-mail after a call to customer service, but still inconsistencies there. As mentioned earlier, the three missing items on the e-docs are to be found on the amenities invoice, but now one of the items on the e-docs is missing on the amenities invoice. Anyway, I hope these are just glitches and just in case I will be bringing printed documents of all my purchases to support any claims if necessary.

Been cruising several times with NCL for over a decade now and only recently have I come across this issue. Either I have not been paying full attention or this thing was not happening before and thus never noticed it. The thing is that I completed the online check-in for my upcoming cruise and upon printing the e-docs I realized that some pre-purchased items (one soda package, one 4-meal specialty dining package, two in-cabin water packages) were not showing up. Since I have always heard that the e-docs are the ONLY documents that really do count when on board I decided to get in touch with customer service. I was reassured by them that those items ARE included in the reservation (as expected) and even sent me an invoice where they do show up as purchased and fully paid. However, I also noticed that another item that IS included on the e-docs (one 2-meal specialty dining upgrade) is NOT on that invoice. To sum it all up, very confusing and not really sure now how they would handle it on the vessel if any of my pre-paid items went somehow "missing" on their system. Anybody noticed anything like this on the e-docs? Anybody faced with a situation after embarkation where they would not acknowledge any pre-purchased/pre-paid items even if you know FOR SURE you were charged for those? Thanks!

I booked transfer (Southampton to Heathrow) for my upcoming Dawn August cruise today and was charged 62,00 Euros each (party of three). Not cheap but not expensive either. Besides, the main reason for booking this transfer with NCL was to avoid the stress of finding available taxis/ubers upon disembarkation. With hundreds of passengers (or thousands if more vessels that day at port) it could potentially become somewhat of a nightmare and with my flight leaving at 13:00 I do not want to take risks...

Thanks a lot for the extra info. Very helpful indeed. 👍 As mentioned in other posts, this is a very annoying recent trend with NCL.

Was reading your comments with great interest since I am scheduled to be on the Dawn next August. However, could you please give us some more info? You say the current sailing had cancellations. Which ports were cancelled? Also, you speak about changes for the two upcoming itineraries. Could you please be more precise? And finally, what are your sources? You seem to have some insider info or you are much better than me at online detective work! 😅 Thanks in advance!

This clearly shows how little attention I pay to my surroundings. Was at the place a few times and never ever noticed them. 😆

Hate to be the one to lower your expectations, but I fear you may be disappointed with entertainment on the Jade. Do not get me wrong, I love NCL's smaller ships (been on some of them) and Jade is actually my all time favourite having sailed on it four times. I have always felt that while the vessel itself is a lovely lady regarding size and layout, the entertainment on hear has never been the best you can find on the seas. As mentioned, things are changing right now and I have no idea about how they will be on your itinerary. Until now it was Blazing Boots (gone from what I have heard) and Elements (soon to go also from what I have heard). The rest have always been guest performers (comedians, magicians, musicians) which can be hit or miss. So, I hope you enjoy being on that lady as much as I have, but my expectations regarding entertainment would not be too high.

My mistake, sorry about the confusion! I was wondering about TheBeardedCruiser's cruise period for that bad experience to happen. My experience matched yours indeed, meaning short or no waiting times for MDRs.

Did not see either of those, but I admit I did not go to the arcade area in case they should be there...

My experience matches yours after several cruises with NCL. Wondering if Traveling Man's experience was during a particular "high high peak season" cruise such as a Spring Break or a Xmas/New Year one with the vessel at full capacity.

No. You may want to make them if travelling as a big group, but not need at all. There may be peak times when you will have to wait in line or will be handed a buzzer to let you know when your table is ready. Again, it is your attitude what makes a difference. Go have a walk around the vessel or grab a drink in the meantime.

Actually I went three times for lunch (never for breakfast or dinner) and always walked straight in without any lines (embarkation day, sea day and the day with late arrival in port). I guess breakfast and dinner may be a different story. Bear in mind that I was travelling solo and was not tied to other people's schedules, so I usually avoided what I thought would be the peak times by going later during the venue's opening times.

You will! 😉

If there was one I did not see it. 😅