intko

The cruise line does have my luggage and all my information including address, phone number and email address. They could have at least email me saying that the luggage is available for pick at a certain address. This way I could send a courier and get the suitcase brought back to Canada on my own dime.

Yes, the lady did get her luggage back.

That's what I thought. However, the insurance company wants receipts for everything that I want to claim. How can I produce a receipt for a 3-year old suitcase, 4-year old suit ... etc? Insurance is a big scam.

I took a picture of the luggage tag on the lone remaining suitcase in Zone 31 after disembarkation. I phoned her in Happy Valley, OR upon returning home and she told me that she took the luggage by mistake. This is how I know that she returned the suitcase to MSC Opera the same evening. She was scolded by the staff and they even photocopied her passport. She also called MSC USA to help us get the luggage back but no luck.

I was on the MSC Opera on a 21-day cruise to Dubai in November. My luggage was missing upon disembarkation. It turned out that an American passenger took my luggage by mistake but she returned it to the cruise line later that same day. I filed a missing luggage report with MSC on the spot and the with www.Chargeback.com upon my return to Canada. We phoned and emailed several people (including Gianni Onorato, CEO) since then but no answer. Six of us were booked on a cruise to the Canary Islands this coming fall but cancelled for obvious reasons. I guess I can kiss goodbye to my suitcase. We will never cruise with MSC Cruises in the future.