Ladypenguin

Yesterday I tried one more time, same run around. The check was not in the mail, it would take a month to process and send. He would not redo my card cause it is my cards system that won't accept it. I asked the guy since it's my card system why is this happening to at least 6 people I know of? Are all their card companies bad and won't accept refunds. Then I hung up and located two corporate numbers. They are both disconnected the one for Bahamas Paradise Cruise and Margaritaville. Your charge goes through the Bahamas company. I called back and demanded a supervisor; I was told there was not one. Well ten minutes later a supervisor called me and low and behold my card suddenly went through. I asked for a email stating this and they said they had no templet for that. I ask them to type up one, I'm sure you know how. One did arrive and stated 3-5 business days for the refund to post. I will be checking my card today.

I had the same thing happen to me! I just got off the phone for the sixth time trying to get my refund. She said the check is in the mail, I will believe that when I see it. They said the charge card company refused the refund and they would send a check. I called my card company, and they said no attempt was made to refund from their company. I just hope it doesn't bounce, my card company is ready and waiting to reverse the charges. They gave me a supervisor's number and extension, three guesses it is disconnected. I'm beginning to think this company is in financial doom and we made all be paying for it. I will never choose this cruise line again. I'm a life long Parrot head and I just thought it would be nice to cruise on a themed ship. Too bad Jimmy sold his name to such a bad company and it is in name only.