I had the same thing happen to me! I just got off the phone for the sixth time trying to get my refund. She said the check is in the mail, I will believe that when I see it. They said the charge card company refused the refund and they would send a check. I called my card company, and they said no attempt was made to refund from their company. I just hope it doesn't bounce, my card company is ready and waiting to reverse the charges. They gave me a supervisor's number and extension, three guesses it is disconnected. I'm beginning to think this company is in financial doom and we made all be paying for it. I will never choose this cruise line again. I'm a life long Parrot head and I just thought it would be nice to cruise on a themed ship. Too bad Jimmy sold his name to such a bad company and it is in name only.