I faxed my forms to the appropriate number and got a confirmation receipt that my FAX was received. I was going on 2 cruises in 60 days, so I did them together. The day before I was to leave for my first cruise (of these 2), I still had not received my credit, so I called. She told me that they did not receive it, so I sent an email with my receipt to prove that they did. After some persistence, I finally received an email that stated that my credit was applied. While she was on the phone, I asked her to confirm that they also had my application for the cruise in 60 days. She said that they did have that form as well and I would get my credit soon. I called today (about something else and the representative said, "Can I help you with something else?", so I asked him to check on my cruise credits for the upcoming cruise. He did not see them on my profile and told me that now I have to use Stockperks. I downloaded it, and entered my brokerage information and it will only let me proceed if I give them access to ALL my accounts. Why do they need access to my money that doesn't pertain to them? I don't like giving people my personal financial information that they don't NEED to have. I don't like this.
