We've done the BOGO 4+ times already. No bad experiences. We're going Chicago to New York to Buenos Aries next month and Santiage/NewYork/Chicgo for the return. We were able to book seats. We could book economy, economy Plus, and exit rows for fees. The flights include carry on, handbag/backpack and 1 bag per person. We leave 3/2 and received our flight information 11/21.