Wow, we had the exact same experience on the Reflection last week! After the first 2 nights if terrible service, i.e., not getting drinks, 1 hour for entree, no dessert, we decided to eat 7 out of 10 nights in the buffet! We only went back for lobster night. And same excuse you heard, short staffed! We loved the buffet staff, and food options much better than in the main dining room! Not sure who's making the calls now for the menu, but we didn't like the choices at all! 5 years ago on the Equinox, we loved it!