Just wanted to let you know that I heard back from Regent about my concerns/comments on this cruise. They did apologize for the mishaps and their other comments seem to go back to "things beyond their control" such as tour operators/staffing, etc.
My suggestions if you are planning an Alaskan cruise this year with Regent.
1. If Regent's agents are to pick you up at the airport, get a local contact name and phone number so you are not left waiting for them.
2. Double checked your excursions tickets first day onboard to see if they have any "missing" or they have changed or cancelled the excursion. The "free" (you paid for them in your cruise cost) are some of the first to go and you will only be offered from Regent $$ excursions.
3. You don't have to accept the offered wines at lunch/dinner. If you have a preference, they will accommodate you.
4. You also can ask for another table being offered in the main dining room. If you don't want to look at the kitchen, before being seated ask for your preference.
5. Know that wifi on this cruise will be iffy.
6. You can ask for specific soda/beers for your room refrigerator.
7. Regent did a great job on laundry. I asked for Cold Water wash and it was.
Happy and safe travels.