This is sort of a long story, but I will try and truncate it to get to the point. We are doing a group cruise instead of a family get together for the first time. Many of our family have cruised individually before but thought it would be fun to do altogether. I started with the special events department to see the possibilities of doing a private party onboard and was able to work out all the details. The Special Events people have been good to work with, no issues other than they don't work together with the Groups department (despite what the brochure says). The problem came with our "Group Concierge". This is supposed to be a perk of doing a group booking, according to their web site: Your dedicated Groups Concierge will ensure all of your pre-cruise arrangements including meals, parties and shore excursions are planned to a “T” whether it's for weddings, family reunions, birthday celebrations or private events. But our Group person has ignored my emails and phone messages, as well as the calls of others in our group. She has not correctly booked many of the rooms according to the requirements for our event and neglected to include any of the 'group perks' on most of the reservations. When we were able to talk with her, she would answer questions in such a long confusing way that we were never entirely sure that she knew what she was doing and the errors were not corrected. After many emails and calls, I finally called the group number again and asked for a supervisor or someone to assist me in getting our group booking assigned to another agent. I was given a case number that I now believe is a worthless way of placating me to get me off the phone. I have called in multiple times since then with a mixture of, "your case is being looked into and someone will call you" or transfers to a number that either rings, hangs up on you, or asks you to leave a message. I am completely frustrated by the lack of interest in resolving our issues and my family is about ready to pull out and look for another cruise line. I am wondering if anyone has ever had such a negative experience with Norwegian's Group Department. And if they have, how did you resolve it? Also, if anyone might have a contact person or number (other than the main group booking number) that we can contact to get these issues taken care of. I am honestly at the end of my wits about this. As the group leader, I have never experienced such horrible customer service when arranging parties, vacations and get togethers in the past. Thanks to anyone that can assist or offer advise.