I signed up, on board, for the 20 article package. Sent 10 items on tuesday and 10 items on thursday. When I checked my charges at the concierge and saw the double charges the concierge said it was the butlers fault and she immediately called someone and said it would be fixed. That night the butler brought another laundry packege sign up slip for mr to sign and he said that would take care of the problem. Final bill had the one time $45 cost but no 15% discount, waiting for comment/survey form to add comments on laundry.