Pickels

On 9/8/2023 at 4:29 PM, philv said:

Hi Folks, I’m sailing on Caribbean Princess in March. I have Carib deck balcony. There will be three of us traveling together and we would like to have extra chair for us to enjoy the balcony. Can I request that?

Princess staff is fantastic for completing any request within reason.  As for an extra chair on the balcony--if there is ample room on the balcony, they will get one for you, Happy Cruising!

On 1/30/2023 at 8:39 AM, ImperialLady said:

We booked a forward facing cabin for our Alaska cruise.  Although it states on Princess website that the balcony can only be used in port, our Princess Vacation Planner says it it usable at all times. Has anyone had any experience with whether the balcony is usable at all times or not?  Thanks

On a cruise out of New York, on another cruise line, we had a forward facing cabin.  We also had two chaise loungers; and when  we were reclining on the loungers, there was absolutely no problem or issues.  But, when we stood up, (pass the rail), it was very windy.  As a matter of fact, a women in the adjacent cabin lose her hat when she stood up, got blown away!   Also, you have to keep your curtains closed at night, not to interfere with the bridge.  And, with a forward facing cabin, you are going to have a lot of walking to get to the restaurants, shops, etc. 

Check out InsureMyTrip; lots of insurance policies to review/select. 

I would use the Web version; the app on the phone can be tricky at best! 

On 9/5/2023 at 7:21 PM, hawk/hornfan said:

On our upcoming cruise next month (our 1st in 5 years) my wife the creative genius of family, has made a door sign based off the Eddie Money song "Two Tickets To Paradise." 

 

Love the video, made my morning; thanks!  

16 hours ago, NavyVeteran said:

It would help if you said what ship.

Come on folks; be nice!  It can be a bit confusing for some; I think Princess is the only cruise line that puts the ship's name before the company name. 

...and what's the guidelines on dress codes, if any?  Smart casual?

16 hours ago, edgeman61 said:

I've been trying to log in to the Princess website.  It doesn't want to accept my password.

 

I tried several times to update my password and log in with the new PW.  It worked a couple of times but now I can update the password, it says it was accepted, I try to use it to log in and it says my login was unsuccessful.

 

I was trying to book a cruise this weekend but I got so frustrated with their website I gave up!!

 

Has anyone else been having issues?

Just tried logging in and had no problem; try again! 

Just now, tonit964 said:

And not UPSIDE DOWN ones! 😃

Oh Yeah, forgot about the orientation! 

NO PINEAPPLES ON THE DOOR! 😁

2 minutes ago, jennmaybe said:

I actually just emailed Mr. Padgett yesterday, expressing my frustration over an issue and I received a phone call within 2 hours from a Director that oversees the department I was emailing him about.  Got my issue resolved.

 

(I Was not satisfied with the answers I received from different customer service reps, so I went up the chain)

 

jpadgett@princesscruises.com

 

 

Sometimes that's what you have to do; glad it resolved your issue. 

21 minutes ago, Rick&Jeannie said:

There's a very good possibility that who you were communicating with had no idea who this "Mr. Padgett" was! 😄

OR-- she was curious and asked who is Mr. Padgett. [maybe].  like I said---coincidence? 

It depends on who you get on the chat!  Making phone calls; the first two navigators I spoke with gave me false information on when the Medallion app will work, [told me after final payment, which is incorrect).  Then I decided to tried a chat session; the first told me the app will be corrected in 24 - 48 hours.  Waited a few days and tried--no good, still won't work.  I tried another chat session; and was told the same thing:  will work in 24 - 48 hours but this time, it finally worked.  What made the difference this time?  I told the lady that if it wasn't corrected in a few days, I was going to contact Mr. Padgett.  Did that have anything to do with solving the issue?  Who knows, maybe just coincidence. 

FINALLY---after a month of trying with four phone calls, three service tickets and two chat sessions, the Medallion app on my phone is up and running!

Whew!  what an ordeal to simply get an app to function correctly; I'm just hoping that it stays "active" for my cruise.

On 8/11/2023 at 10:30 AM, Greg4502 said:

This is a good one. It occurred on the last cruise I was on. Never seen it before. Some had locked two lounge chairs together with a cable bicycle lock. It was the scuttle butt for that day.

Some have what is called the KYSS  bag from the company of the same name: Keep Your Stuff Safe.  It's a tote bag with a chain and combination lock that can secure two chaise lounges.  We're not chair hogs but when we go to breakfast or lunch or a dip in the pool, we can rest assured that our chairs will be safe. 

16 hours ago, PacnGoNow said:

That’s sad.  SMH

Lack of training.  And you picked the option to speak to

someone for Ocean Ready help?

Yup, got a real uninformed "navigator" who didn't know her "you know what, from her you know what"!  It's really frustrating when you can't get a simple answer to a simple question.  If I did that at work, I'd be looking for another job. 

I called the princess helpline;  800 774 6237, to ask for help with my Medallion app.  Someone should talk to the people who answer the calls, to get the information correct.  I called twice, (first time, I couldn't believe what I was told), got two different "navigators" and both told me that---

The Medallion app will only work after final payment.  This is simply erroneous information, verified by Princess. 

Let's train these "navigators" better.  

Responding to Rick and Jeannie; 

You were correct, FALSE information was given; had a chat with Princess and it should work before final payment.  Thanks also  to t&atravel!  

Responding to Rick and Jeannie; 

why do you say FALSE?

I had two phone calls to Princess, speaking to two difference "navigators", at two different times, and both said the same thing---your Medallion app will not work until after final payment.  Are they both lying? 

1 hour ago, NavyVeteran said:

You don't need to talk with the maître d'. You need to talk with a head waiter. Any head waiter is trained to handle dietary restrictions. (I'm not sure what title they use for the maître d' and head waiters now.) The head waiter is the one who will meet with you each evening for you to order the next day's meals.

Head Waiter/Maitre D whatever works is fine; during our cruises since 2003 we've always seeked out the maitre'd first; true on some occasions, he would refer us to the head waiter.  As I now (correctly ) recall, the maitre'd was to reserve a certain table and the head waiter was for dietary concerns.  thanks for the clarification!  I stand corrected. 

This is what I was told this morning (this was the fourth phone call to Princess), that your Medallion app will not work until you cruise is fully paid!  You can review your cruise on the web site but, the Medallion app will show "No booking number found".  Can this be?  Can't reserve excursions, make dinner reservations, etc. until the cruise is fully paid?    This can't be right?  Has anyone had this experience? 

On 8/25/2023 at 7:51 PM, sunsetme said:

Should we bring our own?? 

Maybe-- On one of our cruises, I brought a motion detector night light for the bathroom but, it would turn off when there was no movement in the bathroom, 😒 placing you in total darkness, bummer.  So, instead, for future cruises I placed one (or two) of those tea lights in the bathroom; provided just enough light for your nighttime bathroom visit. 😄

 

 

 

 

 

 

 

 

 

 

 

 

On 8/1/2023 at 6:10 PM, fetzablu63 said:

Just booked the Emerald Princess and wondering whom do I contact to request a Gluten Free Diet for my wife? Is there a phone number to call or an email address to add the request? Thank You....

Not sure of a phone call option but, you can go into your reservation and access: 

Dine How You Want

• Customize your food and drink orders.
• Share any dietary preferences in your OceanReady® profile.
• Choose your dining pace in your profile.

Also, make sure you talk with the Mari'd first night and tell him/her your dietary needs.  I have done this on several cruises and they will bring you the next night's dinner menu and you can specify your needs. 

34 minutes ago, hobbyfarmer2 said:

Some outfits cut down on QA by having customers do in service testing a bit.  This is not an uncommon practice in non mission critical or non life threaening applications.  I would put MC in this category.  I personally don't think this is a great idea but cash strapped orgs often have restricted choice when it comes to development.  I also made a very long career in IT starting out as a coder before banishment to operations management.  Apologies in advance, but I find this all rather uninteresting.  The app worked great for us onboard last Nov but it seems Princess It has set the churn level a bit high perhaps. 

We sailed on The Regal Princess in 2019 and I was able to setup/use the Medallion with absolutely no issues; back then, it worked like a charm!

We've been on 16 cruises since 2003, and have cruised with RCL, NCL, Princess and Celebrity.  A [cruise] vacation is what you make it.  Some people have outrageous expectations and others go with the flow.  On some of our past cruises there have been some "hiccups", things went wrong, things were broken, things were cancelled but, in all honesty, we always had a great vacation. Some people will always complain about anything and everything. If you read all the reviews of a particular cruise, some will say it was great, others, on the same cruise, will say it was the worse. Who are you going to believe? Have cruised on the Regal Princess and next March on the Enchanted Princess; what we like about Princess is they have The Sanctuary, which we always reserve for the entire cruise.  Can't offer any insight on the Caribbean Princess because we never cruised on that ship.  My take on "Reviews",--- I've read reviews on Trip Advisor for vacation places, I don't go to the Excellent reviews nor the Poor reviews; I check the reviews right in the middle:  AVERAGE.  That gives you the "right in the middle" opinion.