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fvandewouwer

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Everything posted by fvandewouwer

  1. Being in Asdod at this moment No need to take that expensive taxi to Jerusalem The port shuttle puts you in front of the bus station a bus ticket is inexpensive ( it is,a 24 h pass)it takes around 1 15 h to reach the train station in Jerusalem from there the metro (same bus ticket) brings you everywhere. Enjoy!
  2. We need 11 people to tour Akko from Haifa ( details will follow) And 11 people to visit Jerusalem and Jad Wasjem from Ashdod. (Details will follow) The price is for a group of 13 people 85 euro pp which is a very good deal. If you are interested please let me know. THANK YOU Frieda and Erwin
  3. I am trying to understand the benefits we get being Elite on Celebrity ( being diamond + on RCI ) I read that : Complimentary Captain’s Club Daily Elite cocktail hour ( fixed hour that you can have a drink ? ) does that mean that we do not have voucher loaded on our account so we can use those drinks in other bars / restaurants and also during the day? I am sorry but it is not clear to me. thanks for helping me out
  4. ah ok, yes far aft gives you indeed more virbration as in the middle, did you have crew noise ?
  5. Ok that does not sound good, I really hope someone who actually stayed on deck one can tell me more Thank you
  6. TY, there will be not much of a docking as it is a TA cruise. the crew ...... hope this is not a problem
  7. Carnival Freedom TA cruise for next year normally we book a balcony room but there is nothing available for our needs that is why we are looking to an outside is there anyone who has an idea of floor 1 is a quit floor ? my husband has severe vertigo and sleeping problems so we cannot take any room thank you for your input
  8. We will arrive Ravenna by train and we wonder if there is any shuttle service we can take from RC ? So we are looking for a way to get to the port from Ravenna train station thank you for your help ( called RC but they cannot assist me )
  9. I have tried to call RC but they have no idea from any shuttle service from the train station, only from and to the airport of Venice. Is'nt there anyone who has been in Ravenna and knows if and where we can take the shuttle bus to / from the Ravenna train station ?
  10. visiting Maputo NCL cruise next year. I checked tripadvisor and CC I googled it but I cannot find any clear information about the visa for NCL cruises. I did contact NCL ( chat ) and they gave me a very vage information, they just directed me to their webpage about visa required and travel documents. Now i wonder if we have not bought this visa before leaving on this cruise will we be denied boarding in Capetown ? ( this cruise is going to Dubai and we are b2b to Athens ) According this online chat it is possible we will be denied altough we might not leave the ship in Maputo, but that seem to be a bit radical to me. Is there anyone who can clarify for me if we need to buy a visa or not before the cruise for Maputo ( altough we might not leave the ship ) there is a cruise critic group for this cruise and several people wonder what to do. thank you, wishing you all a great day
  11. I would like the opportunity to thank “Merrie” from Royal Caribbean / Club Royale for her services her hard work, for her time listening to me, for her phone calls and for solving our problems and issues, problems which existed for such a long time. We are Frieda and Erwin from Belgium and we work with an independent TA from Florida for many years to book our cruises. During corona mid 2020 our TA left the company and all my files, bookings, outstanding FCC, lift /shift and many more which was going on were given to someone else without explaining it to him. He tried to track down every booking, he had tons of phone calls with RCI/Club Royale, he did send so many emails but he was unable to get this sorted out. I stepped in because a cruise was going to be cancelled in case we did not pay an outstanding amount and my files showed a full payment on this cruise. Last week I received a phone call from Merrie, she promised to solve all of our issues and that no cruise was going to be cancelled. Yesterday was a great day because everything and believe me, it really was a lot to deal with, everything got solved, every booking we had was checked every FCC was cleared, every OBC was confirmed and up till this minute I still cannot believe that what was going on for such a very long time she checked corrected and solved in only one week ! Merrie, it is because of people like you that a company as RCI / Celebrity has that great reputation of delivering the best services to their customers. It is because of people like you who are devoted to their job that people like me choose for RCI for their next vacation. I wished I could do something in return, I wished I could send you flowers or Belgian Chocolate but as a loyal and trustworthy person you said it was not permitted to give your coordinates to me so there is only one way to show my gratitude and that is through this letter. This letter I will send to every email address I find to every possible social media I can reach out, and I do hope that this letter will be delivered to you and whoever is in charge of your department as they need to know what a great co-worker you are. Thank you Merrie, amazing customer service is what you have given me, and I will never forget what you have done for us. Frieda and Erwin Belgium
  12. I would like the opportunity to thank “Merrie” from Royal Caribbean / Club Royale for her services her hard work, for her time listening to me, for her phone calls and for solving our problems and issues, problems which existed for such a long time. We are Frieda and Erwin from Belgium and we work with an independent TA from Florida for many years to book our cruises. During corona mid 2020 our TA left the company and all my files, bookings, outstanding FCC, lift /shift and many more which was going on were given to someone else without explaining it to him. He tried to track down every booking, he had tons of phone calls with RCI/Club Royale, he did send so many emails but he was unable to get this sorted out. I stepped in because a cruise was going to be cancelled in case we did not pay an outstanding amount and my files showed a full payment on this cruise. Last week I received a phone call from Merrie, she promised to solve all of our issues and that no cruise was going to be cancelled. Yesterday was a great day because everything and believe me, it really was a lot to deal with, everything got solved, every booking we had was checked every FCC was cleared, every OBC was confirmed and up till this minute I still cannot believe that what was going on for such a very long time she checked corrected and solved in only one week ! Merrie, it is because of people like you that a company as RCI / Celebrity has that great reputation of delivering the best services to their customers. It is because of people like you who are devoted to their job that people like me choose for RCI for their next vacation. I wished I could do something in return, I wished I could send you flowers or Belgian Chocolate but as a loyal and trustworthy person you said it was not permitted to give your coordinates to me so there is only one way to show my gratitude and that is through this letter. This letter I will send to every email address I find to every possible social media I can reach out, and I do hope that this letter will be delivered to you and whoever is in charge of your department as they need to know what a great co-worker you are. Thank you Merrie, amazing customer service is what you have given me, and I will never forget what you have done for us. Frieda and Erwin Belgium
  13. Saw this post, thank you. Where can I sign up for the shuttle? ( train station to the port ? ) we fly and stay in Bologna and take the train to Ravenna.
  14. any transportation/shuttle from the Ravenna train station to the port and visa versa ?
  15. we will be at Ravenna station in september can anyone confirm there will be a shuttle from Royal that brings us to the port and do I have to book it up front ? there is no information on the website ( or I must have missed it ) thank you
  16. Hi there, that means we are overlapping one day ...? So our journey will be on Tuesday yours on Monday. Similar as Rome/Civitavecchia without the luggage 😅and this is a bus, we love trains, busses,mmmmm.. not that much. A pity it is not the same day we could share taxis to and from Jerusalem. Time will be too short although those are 2 days we will not stay overnight in the city. Wishing you an amazing trip.
  17. Hi everyone, I did send a mail yesterday and hope to get a response soon. My case is compliated I tried to explain as good as I could and added all paperwork I have kept over the past 3 years. I hope I did not scare anyone with all these files. Have an amazing weekend F.
  18. oh I wished i could go in person but me living in Belgium and my TA being from Florida ....😄
  19. Thank you all for your time to write me your suggestions. I am from Belgium but book my cruises in the US I will create a short and polite email to Mister Michael Bayley and hope he can help us through this. I will keep you informed. have a wonderful day.
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