fvandewouwer

hi everyone, This is serious so RoyalGuestRelations@rccl.com is not the best way to contact RCI ( for me ) In the middle of covid March 2021 my TA left the company and did not handle over her clients to someone else. As everyone else we had cruises booked which were cancelled cruises some were lifted and shifted and some cruises waiting for FCC or refund after 3 years (these are bookings of 2019/2020 ) our problems have not been resolved. ( the amount was about 5000+ usd ) The person who took over my TA her job has tried to search a light in the middle of all these refunds and outstanding FCC but at this point he is giving up, i am an accountant and kept all paperwork so I know exactly which amount we need as a refund which amount we need as a FCC .... some cruises are coming up now and they ask me money and we have proove that they are all paid worse they are overpaid because they became cheaper I write an email to my TA every month I have been calling him and I am sure he is tired of me but it really needs to be solved I tried to contact RCI by phone but they refuse to speak with me because i have a TA I tried to tell my story ( with the detailed explanation ) to the C&A ambassador but they only tell us how sorry they feel for us and direct me to ....guest relations We have been loyal to Royal and we still are but this really needs to be solved because we keep on booking and paying for all our new bookings without using the outstanding money. so shortly, sorry about the long explanation, is there anyone who can give me an email address who i can send my request to handle for once and for all our problems. TY

according google public transportation in only the first day of Succot, will ask tripadvisor if that is the case. Thank you for your reply

hi everyone, If all goes well we will be in Ashod in October ( overnight ) As i have been to Israel before and visited all the tourist things a tourist does on it's first visit, i would love to walk around Jerusalem this time on my own. RCI ( Odyssey of the seas ) does not provide transportation only to Jerusalem. ( all their tours are also mostly sold out ) I have checked the option renting a car ( we stay overnight so being back in time is not a problem) there is a parking lot next to the light rail stop so that would be an option but taking a taxi from the terminal exit to the rental car office, paperwork and driving it seems a lot to deal with just to park the car on a parking lot public transportation is even worse : time bus 1.30 h one way and we also need to calculate the taxi to the bus stop, train goes first to Tel Aviv there you need to change trains time one way again 1.30 h I am now looking at shared transportation but without doing a tour and I hope someone who reads this has an idea where we can find just transportation to Jerusalem and back. perhaps you who is reading this now, is looking for transportation to, date 11th october this year ? anyone has an idea ? thanks Frieda