Oh my goodness, what a day we've had! Last June, we booked 2 club balcony suites on a 15 day Panama Canal Cruise aboard Norwegian Bliss that sails in 13 days. We booked through Costco. My husband called Costco Travel yesterday to enquire about something else & decided to see if there were any cabins left in the Haven & if so, what an upgrade would cost. We were quoted a great rate, but before booking it, we wanted to run it by the people in the second cabin. We all agreed to do it, so we called Costco this morning to do the upgrade. Unfortunately, per the NCL agent to our Costco agent, the cabins we wanted had been taken & they now only had 2 cabins left in the Haven in another category. These two cabins are: 12106 & 9706. The NCL agent said she had stayed in 12106 & it had a wrap around balcony & was very nice, so we were going to book them, but wanted to make sure our excursions, speciality dinners, upgraded wifi, etc. would all transfer over first. It turned into a mess! We were on the phone over 8 hours! Our excursions, showed we had not paid so would not transfer, but we have receipts showing everything is paid in full. In the meantime, another agent came on duty & found the cabins we originally wanted in the Haven were still available, but the department she needed to call was by now closed! We decided to keep our 2 original club mini suites with lg balconies until morning when NCL's department would be open again, only to find out we had already been switched to 12106 & 9706 & our excursions were lost! In looking up these 2 cabins, they don't have a wrap around deck as we were told by the NCL agent & in fact, it appears to have an extremely small balcony with an obstructed view! Has anyone on this site stayed in those Haven cabins on Norwegian Bliss? We now have to wait until morning to HOPEFULLY, get this resolved. Fortunately, all our conversations are recorded, so they will hear us repeatedly tell them not to give up our existing cabins, & they will hear the NCL agent misrepresent the cabins she described to us. If anyone on this site can tell us about those 2 cabins, will you please let us know before tomorrow morning?
Thank you for your help!