Did it take a month for them to correct your problem? A month ago, I sent an email regarding the problem that I am showing blue and my status should be black. Two days later I received a reply from them asking for lots of questions (app version, phone type, etc). I replied with the info. After waiting for another 2 weeks and no reply from them, 2 weeks ago, I emailed/replied them again asking for the status, and as of now, still no reply.