Oceangoer2

16 hours ago, dalmoradie said:

My husband and I are booked on the June 9 sailing of the Solstice to Alaska. We are booked in an Aqua Class cabin.  I made some move up bids for all the suites and on Monday night, there were exactly 2 Royal Suites, 8 Celebrity Suites and 7 Sunset Suites still available.  Today, I asked my TA to price any suite for me as I wanted to just pay for the upgrade outright.   He called me back and informed me that there are no more suites available and the sailing is all sold out.  I looked to check and the sailing is not even coming up when I do a search.

 

Is it really possible that they sold all those open suites in a couple of days?   It's still 38 days before the cruise...  

It's possible they transferred all remaining cabins over to Move Up, which is a separate entity.  They start honouring bids (sometimes) within 6 weeks of the cruise which has been my experience. 

9 hours ago, Cruise Junky said:

I am not prepared to pay $1,500 US (add 37% for Canadians) just for drinks.  Which is what the current 35% off comes to for a 10 day cruise.  50% or no drink package. I’m happy to stock up at Barcelona duty free. 

There are many posts quoting 35% off drink pkg. which isn't showing on our cruise. Classic $93 Canadian x 10 nights plus grats is a little rich for light drinkers.  I keep watching to see if it'll come down but so far...not.  When is your cruise?  It may depend on how the sales are going for each one.  We've always purchased the pkg, but this time we're thinking of paying our bar bill in US $ even though the chit signing is a nuisance.

1 hour ago, Ex-Airbalancer said:

I don’t like the new format they using , it has more graphics but harder to find cruises easily 

also they removed the Canadian pricing 

Who has removed the Canadian pricing?  Are you speaking of a TA or X?  My screen comes up with Can. $$s.  Perhaps your location indicator (at the bottom of the home page) has been changed somehow to US? The page for finding cruises hasn't changed for me. 

On 4/29/2024 at 10:05 AM, hcat said:

no.. our gen experience has been  bad!

 

best to just use the 15% for an extra meal..lunch or dinner and request the 15% be applied..  worked fine at Raw on 5.. impromptu lunch.

 

When we pre book and then request the 15% credit  at the restaurant, it causes a major issue..not worth it..and it can take days to get the credit. And we have to get guest rel involved! 

 

Once they did apply it at Tuscan on Infinity after ruining our dinner out. The nasty  Maitre D caused all sorts of aggravation...including accusing us  of lying and  making dh go back to our room to get the Cap Club paper as proof.. terrible experience.!

 

. We were in a U S  port overnite & altho we got the credit, they hit us with a local tax.   Guest rel took several days to rectify but we cancelled ALL of our remaing res..  Not worth it!

 

We've not rec'd the discount either.  Called Captains Club and I was told we paid the reduced price when we booked online.  One time in the Lawn Club the server talked to the manager to ask how he rang in our discount which we had not asked for...so that time we rec'd it .  I agree....not worth it!  We just enjoy the meal without the hassle over a few $$s.

3 hours ago, ScottC4746 said:

We will be on the Edge at the end of May and Sunday on the cruise is a port day.  Other than Sunday, there is no Holy Day of Obligation during the cruise.  Will there be a Catholic Mass aboard the ship or should I find a local parish nearby?

I would call and ask.  In the past there have been Catholic Masses but I'm not sure about port days.  We had a very enjoyable pub visit with the onboard Priest during one cruise....he had a GREAT sense of humour.  Saying that, it would be very colourful and interesting to attend Mass in that port IMO.  One cruise we were part of a marriage vow renewal which was well attended.

On 4/23/2024 at 2:53 PM, cbfb said:

We are on our first B2B in December in the same SV cabin. I booked these directly with Celebrity online. I didn’t bother to call to get the $50 discount. So my question is, does Celebrity automatically recognize that we are B2B or do I need to either call ahead of time or go to guest services to be sure we are on the list for disembarking and embarking after the first cruise? 

Our CVP added $50 to each leg of the cruises.  If you booked online it would have been missed ( I think).  I'd call X directly and let them know you're on a B2B.

43 minutes ago, Arizona Wildcat said:

Strange, you did not ask for the $50 B2B discount.  It might be applied.  Take a look.  If not, either you or your TA likely will need to request same.

4 minutes ago, PatandStu said:

I did add the basic package to my initial booking. 
I did not call anyone; I logged into the Celebrity site & purchased the upgrade. Used my OBC to cover most of it. 
I’ve heard there are sometimes (not very often) 50% off sales so I log in every few days hoping to catch one. 

When is your cruise?  It may be due to how close the cruise is.  Ours is in Nov.  I check often and no discount other than the 20% which is always showing for Elite +.....and I'm not sure that it shows only for me and not for everyone else....Elite + or not.

16 hours ago, Jim_Iain said:

 

Hate to say it but didn't eat while ashore.    We came back to Solstice for a Day 1 Lobster Roll.

 

I've found the lobster roll didn't live up to the hype....maybe it's not my taste?

15 hours ago, jadl22 said:

Can anyone please give me the number to call The Captain's Club?  Thank you

This is what I have:

1 minute ago, hcat said:

Most moving to us was the  visit to the ARIZONA and museum...so well done but possibly not in great shape.

What struck me when visiting the War Cemetery was the enormous size....so many lives lost and along with the Arizona Memorial it was a very sad visit.  DH lost his father in Italy WWII when he was a baby.  Made us think of how many young men were buried there who had also never seen their baby.

We have rec'd fresh juice in OV, but requested it at the bar.  Seemed the same as what we had been served in Luminae, but maybe it wasn't as fresh as we thought???  😉 Also requested it when ordering Room Service.  I don't think the attendant would know our CC status so assumed they honoured the written request on the form.

I had one cruise booked for some months;  yesterday added another creating B2B.  First booking kept the same number, 2nd was a different number.  Rec'd $100 discount...$50 per each.  CVP added on own initiative...didn't have to ask for the discount. 👍

4 hours ago, doghog said:

It was $35.00 p/p. We (all) were reimbursed with a few CC points. Can't remember how many CC points. 

Guess those points added to being Elite +....will never make Zenith at this rate....LOL.

2 hours ago, Lena11033 said:

That's sad I'm sorry. I find all companies these days aren't communicating about letting people go

 

It's tough finding good people which is why I've been doing things myself, I had a TA but she left and the replacement wasn't good so I've been doing my own bookings.

It's hard to know until you're into the booking and likely too late if you don't like how it's going.

3 hours ago, Turtles06 said:

Cynthia was my long-time CVP and she was fabulous.  After reading this thread, I just called her extension and got a computer voice telling me the CVP at that extension is "no longer available."  Heck of a way to find out (from CC) that she's gone; I can only hope for her sake this was her choice.

Cynthia was our CVP also and I found out she wasn't any longer as you did.  I have the impression she left on her own accord and somewhat hastily?  She took over from our 2nd rep in Dec. '19....very lovely person.  And yes, X slipped up not advising her clients with an email.  The reassignment could have happened in a few days.  I wasted some time with a hold which involved a cancellation and rebooking a BB which I didn't want to have assigned to general staff.

8 minutes ago, doghog said:

Even had to pay to join the Captains Club. At that time it was called the Founders Club. 

We paid to join also...first cruise on the Horizon.  I forget what we paid...were we reimbursed?  Memory fails...LOL.

20 minutes ago, Oceangoer2 said:

I've left him 3 messages and no answer.  His VM is live.  When my CVP was 'unavailable' there was no VM but a transfer to a line for me to leave a message to be assigned another CVP.  No callback from anyone (yet).

To add to above....just after submitting this post, I had a call from RW.  He can't accept new clients without running it by a supervisor but will help me with the current issue.  He assured me I'd be assigned a new CVP.  While on the call, the 'new CVP' was calling me to set up our connection.   I don't think there was a general layoff and my CVP either left on her own accord or was let go...so panic that I started shouldn't have started....sorry....😢.

26 minutes ago, Pear33 said:

I have to call RW today as well to make  a payment, so lets see what happens... Not sure what your first name is OP , but i will pass on you  have called and are waiting for a callback. 

He usually works 12-8pm EST. 

If he's screening calls and you have to make a payment, no doubt he'll call you.  I think he's overworked as it is and won't accept me or any new clients.  But thanks for the offer to help....😇.

35 minutes ago, RICCruisers said:

Just called RW at ext 4418 and got his voicemail. Said he was on the line with another guest. Sure hope that means he is still with the company. 

I've left him 3 messages and no answer.  His VM is live.  When my CVP was 'unavailable' there was no VM but a transfer to a line for me to leave a message to be assigned another CVP.  No callback from anyone (yet).

38 minutes ago, doghog said:

Agree about the call center staff. I also do all my own leg work (I'll bet most do). Having a good TA or CVP also is a plus when it comes to making changes to a booking that only a CVP or TA can do. Ironically the CVP for our September Edge cruise is, ext. 44148. 

Hope he isn't on the 'delete' file.

11 minutes ago, Lena11033 said:

It's unfortunate, companies are doing this it's a cost saving thing - my husband's company did the same thing let a whole department go to hire an external team in Mx to save $.

 

I probably have someone assigned but I've done everything I've needed myself so never spoken to anyone specific if I've called (which is twice, one to upgrade room and one for missing points)

If I decided to transfer one cruise to another my CVP would just transfer the booking number and keep all else in place with no drama, just kept it simple. The general staff is confused by anything out of the ordinary.   I do all the research etc myself. She was very knowledgeable.  Now I have a hold on a BB and no CVP.....5.I don't want to contact the Gen. Staff.

5 minutes ago, morfred said:

Wow. I just got a message that my long time, wonderful CVP was being replaced by another person. I though that it was maybe a scam. She did a wonderful job for me and I am very disappointed.

I know that time marches on and things change but but every time that I find something or someone that I am happy with Celebrity seems to take it away. (Thanks and goodbye Cynthia at ext 44144)

WELL...you recd a notification.  Cynthia was also mine and no word at all.  REALLY not happy and I feel for her. She was relieved she survived the 1st round of cuts.

9 hours ago, RICCruisers said:

We also used RW at 44148. Excellent CVP. Very responsive. 

This is day 3 without a callback from RW.  I'm thinking he can't/doesn't want to take on new clients.  Disappointed in Celebrity; we've had a CVP for many years.  First two promoted, but they advised when we were being transferred to another one before they left.  This time, just returned emails and no phone call to let us know.  Message if calling CVP extention is they'll assign a new one.  Some here say that hasn't happened after the first round of cuts.  Really bad CS and we're about to consider cruising with O after 30 years of sailing with X.  They may care more about their customers.

49 minutes ago, keesar said:

We had a fantastic CVP who suddenly disappeared.  I suspect he was let go.  His name still appears on my invoices but when messages are left, I never get a return phone call.  Then I was transferred to another individual and she has since disappeared.  Now when I call, I usually get someone from Mexico or Jamaica.  Some are novices and will admit it.

 

So sorry..I know you can get somewhat attached to your rep and their understanding of your 'likes'. Not the same when you speak with a different person each time you call..and no email connection.