Had a medical emergency on an April sailing of the Wonder of the Seas.
Ships medical staff was amazing and exceptionally quick. We were disembarked in Cozumel for follow up. Doing great now but the insurance process is unreal.
Still waiting for AON to cover our expenses. Can’t get the status. Every few weeks we get a request for the same info we have submitted multiple times. Seems like a delaying tactic. I asked to speak to management but nobody returns calls. I reach out on line for updates but nobody responds even though the sight says they will within 1 business day.
We need to find a better travel insurance provider for future travel.
Looking for feedback from people who have made a travel insurance claim and received prompt service. Not looking for the cheapest policy, just one that when we need to make a claim will be responsive, provide the current status and pay on claims.
We have several cruises planned across several lines and they all seem to use AON. We need to find a new provider with better service.