I was quarantined on the Nieuw Amsterdam with Covid on April 30th and called FE to cancel my flight. I had to wait on hold for 2 1/2 hrs. to get a rep. My wife stayed on the original flight and flew home May 1st while I stayed in Canada for 10 more days. I did not know the date for the end of my quarantine, so I called back the next day to rebook my flight home. This call left me on hold for 3 hrs. I didn't care since I was stuck in a hotel room with the cell phone hooked to a charger waiting. Where else did I need to go...lol. Once I got a rep, in both cases, they were friendly, pleasant and very helpful in canceling and rebooking my flight home on the 11th of May. They even booked me into Eugene OR rather than Portland OR where my original flight went. That meant not having to travel 2 hrs to pick me up in PDX...nice.