Capri73

1 hour ago, Conelectric said:

Planning to go on the ovation on July 6th. Hoping to get a discount code to save something on this cruise! Thanks in advance!

I have one for you.email me at cchiara864@aol.com.

Thank you

We are traveling Aug 30 if anyone is traveling before that I have a referral coupon.

No we just got back from a land trip in Australlia and New Zealand.Highly recommend.

Hi there. I see you are getting SS another try.Curious to hear if it is better than our Spirit adventure.

Hi

The detergent is very harsh in my opinion.I believe using other detergent is not allowed but not sure.I take laundry balls you can buy on line .They work great.Take up no room and are non foaming so does not hurt the machine.Also fabric sheets if you use them.

I think that the answer lies in just two letters - T - A. After our Silversea cruise earlier this year ( which we enjoyed) I sent our TA an email listing the good things and the less good things - observations rather than complaints. The next thing we knew was that we had received a very generous cruise credit from SS. They do seem to be alot more generous than many other lines when they receive complaints.

I am happy for you but with our recent experience on the Sprit I find SS to be the worse to deal with.

First they ignored my TA letters.She then went higher up and the reply was pretty much touch luck.Take your credit and be happy.

Many of us experienced a horrible cruise to do a blanket credit for the entire ship made no sense.If you happened to have been a lucky one with no problems you walked away with a credit.The rest of us have had to fight for what we believe we deserve and that is not 25%.Try spending thousands of dollars to have no lights, no air, fixtures hanging in the suites etc.I know this story has been out there but I cannot agree with you about SS being generous.

Thank you so much.

Thank you.What if we are on the same cruise?

I have used the referral coupon before but I have a silly question.We might book a trip that will leave in 6 weeks.Does the person I refer to have to travel before, same cruise

or does after works?

So sorry I usually do this months in advance.

Thank you for your help.

No .The cycles are very long and I would not put anything delicate in them.

For $50. you can stuff a laundry bag .They have always done a very good job.I had a dress that I did not want in the dryer at high heat wrote a note came back great.

HEAR HEAR

 

I used the open part of the comments section to tell them after our experience in the Med last month, under no circumstances would we fork over $8,000 per person, not including flights, for another crack at a similar experience.

I wrote the same thing.

I’m really sorry to hear that Capri. I Just find it incomprehensible that they have behaved in this way. It’s bad enough knowing that we are left with no option but to take the legal route let alone being in the position you are in where you don’t have that option. Unfortunately when we book our ultra luxury cruises on the promise of the Individual service that they provide being almost clairvoyant, they don’t mention how they’ll treat you when they mess things up.

 

Anyway, on a nicer note, have you booked any more cruises yet?

No probably go back to Seaboun which we have always enjoyed.

Good Afternoon all,

Thank you for your sentments of support rols and Ladyvol1.

I’m not holding out much hope though. After sending my email to Mr Conroy I received a 13 word email (including the Dear Mr and the Mark at the end.He forwarded the email to Peter Shanks that I had already been communicating with who just keeps repeating his opinion that we have been dealt with fairly and reasonably. I’ve heard nothing from Mr Conroy since. Not many options left now.

Our most recent letter is sitting somewhere in limbo.Not a word since the first letter which basically stated take your 25% and be happy.Hope to see you on board again .

Good afternoon all.

Lovely funny M.

 

Great news,

I Have just had a look at the Silversea website and the premium rate number seems to have been replaced with an 0333 number which is charged at local rate. Perhaps now that Mr Conroy is engaging on the forum again, he may be able to improve upon the somewhat lacking customer services that some of us have recently received. It certainly looks hopeful.

Thought you would be interested.Our agent just got another reply.Pretty much tough.We have extended 25% to you. Sorry we have not lived up to your expectations.We do not want to loose you but this is all we can offer.Your letter will be forwarded to the proper people on board so they can deal with the issues you described. So I say bye bye SS.

I’m so sorry you’ve met the same brick wall that we have Capri. Is your TA still trying or just given up?

I Feel so strongly that passengers complaints should have been dealt with individually, especially the passengers who have told them they will never return to Silversea. Some form of redress should be available under these circumstances.

SS have contradicted themselves several times. Reception on the ship claimed that they didn’t have a single spare cabin. When I told them a fellow passenger had told me that they did, they told me that was incorrect. The London office kept telling us that they didn’t keep spare cabins because they didn’t anticipate any problems. The latest version from a higher source is that they did keep spare cabins but couldn’t use them because they were effected by the electrical problems too. It’s been very difficult to get a consistent story from them.

BTW, I Wonder if the room attendant that was arguing with you after waking you up an hour early ever found out who that breakfast belonged to?

It belonged to the two gals across from us.They never got their breakfast. We ran into them that morning.Agent still trying but we have no hope we hope you win.

I have read all the posts regarding Davy issues.We were on the same cruise and I was witness to his issues and ours.

We also were not informed about the stretch and when our travel agent called and then spoke face to face with her rep she was informed that the ship was finished and no major issues were to be seen.Well the rep lied to her and to us.The ship was not finished. Davy suffered more than most.We had electrical issues , no air and numerous other minor issuesHe had no lights for 3 days etc.When he asked to be moved he was informed that the ship was booked. Another lie 2 rooms were vacant on our floor.I do not know why all the lies so much could have been resolved with honestly.This was our 4th and last SS cruise.

The staff on board had no clue what to do they were overwhelmed and pretty useless.

My agent is also hitting a brick wall with SS,we will get the 25% but nothing else.I hope Davy gets everything that he deserves we will just not ever sail with SS again.

They lied and that is the bottom line.

Good luck.

Same here. Will never return.

We stored ours by the couch on the balcony wall. The Butler kept putting it back in the closet until we asked him to leave it by the wall.It was out of the way and my clothes were safe.

I get it.They have on my preferences that I am allergic to dairy. never have had a problem until this trip.

Arrived at the Main Dining Room(not called that anymore)I reminded our waiter that I am allergic to dairy.No problem we have it.My appetizer arrived with cheese smothered all over it.After 15 minutes he returned and asked why I had not eaten my food.Look at it.He looked confused did not get it.Removed the plate I did not want another.Ordered a Veal Chop how could I go wrong.Topped with butter.No one came by out table to ask about dinner or top off our wine or water.We got up and left.We did not eat there again.Service was awful to say the least.

This trip was a disaster .We have sailed SS 4 times before so we know what to expect.Yes we reported this to the Hotel Manager .This is a major issue for people with allergies.No air conditioning,the worse Butler on this planet and people who could not get our food right.Do you think we will be using our 25% ???No.

Also the 25% is for what you paid on this cruise.So if you had credits,or early booking discounts that will all be deducted if you choose another trip.

Anyone in a lower category who had issues the credit is less than those in a higher cabin.

A LIE. There were 2 empty cabins on our floor.SS just lost the ball on this one and is still in denial.They could have easily given them one of these cabins have no clue why they did not.Both were handicap suites and I can attest to the the fact that they were empty.

Great news. I’ve just found out that because I paid for the holiday with my MasterCard it’s covered under section 75 of the Consumer Credit act so my bank have passed it onto their disputes team. Maybe they’ll take that seriously.

 

I Don’t know if there is anything similar in the U.S. but UK & EU travellers are certainly covered.

So happy for you hope you get what you deserve.My agent is still working on ours. So far not even a reply from SS.

Yes that is what our letter said.

We were just on the Stretch Spirit.They no longer add this fee to your account.We had a brochure in the room explaining the cause and asking for us to donate.

I will let you know.We will not use the 25%. My agent said that was sad for what some of us endured.