mina

I have had the regal Europe 4/30/22 cruise booked forever through a casino comp.  My full upgrade to a balcony, princess plus, and airfare has been paid in full forever as well.  So, today I get an email that due to Regal drydock changes, my cruise has been move to a 4/16 start.  WHAT?  Just a statement that they will rebook my ezair flights for me.  Uhm, no -- give me an option to accept or cancel.  The wording in the letter was so direct and matter of fact -- I WILL be moved to the new cruise on Nov 11.   I was so disappointed in the wording of this letter.  Give me an option to cancel or accept or move to a different sailing.   Do NOT tell me I am moving to a date two weeks earlier and, essentially, I will like it.   So, called immediately and got my full 7K plus refunded.   I understand that things happen.  At the same time, I am so disappointed in the level of customer service and responsiveness as evidenced by the wording of this email.  So, Princess, you lost.  I just added another week to my Celebrity Europe Cruise in Sept. and will not be rescheduling with Princess to Europe.  

10 minutes ago, wrk2cruise said:

No that's a "M" class ship and the doors are connecting.   I find it hard to believe that only GTY cabins were available for a sailing that far out on the older non revolutionized ship.  Celebrity shore side operations is very inconsistent so if you don't like what you hear, call again.

Thank you I will.  It is for one of the Croatia itineraries and only gty was open to book during the 20 percent sail when I booked it.

Just now, wrk2cruise said:

I did run into this in July where someone at Celebrity would not do the move for me (which they have done before even though I book through a TA).   A day later my TA did the move without an issue.

 

I'd try again, don't mention that it's a gty and just say you would like to change to another cabin within the category.

 

You didn't say what ship you are booked on but so you know "S" class ships other than Reflection the connecting doors are NOT in the cabin.   There is actually another set of doors outside the cabin which create a vestibule for the 2 cabins.  Connecting cabins on these ships are a non issue.   I'm not sure about Edge class ships.

Thank you.  We are on the infinity which is a smaller older ship as I understand.  Assuming it is an s class?  If it does not matter, we will keep the cabin assigned as the location does not matter much other than if the connecting rooms bleed noise like they do on princess.  

Hi all.  We will be sailing celebrity for the first time next fall.  Only gty cabins were available to book when we did so.  We have now been assigned a level 3 concierge cabin which is what we booked.   I noticed the room was a connecting cabin and know on princess that the sound travels between the connecting rooms.    On princess you can call and request a cabin change once your cabin is assigned as long as you stay in the same category.  I emailed my cruise consultant to see about getting a non connecting room and she told me since I booked a gty, I can not change even to a cabin in the same category.  Is that true?  Does not seem to make sense.  Not asking for an upgrade, just a change.

We had prebookedfor the sept 5 majestic Alaska cruise.  It was not honored.  However, we were given a free specialty night dining and a refund of the 100 on our account.  The ship said that home office knows the ships are not honoring due to covid as the crew can not be in a cabin for longer than 15 mins when a guest is in the room.  However, they keep selling the prebooking and leave the ship to deal with it.

1 hour ago, windstar said:

Mina,

Thank you so much. Perfect answer, and greatly appreciate the pictures.

We are in Phoenix (The Foothills), as well.

 

When are you sailing her?  Beautiful ship. Just did Alaska and heading back on her Oct 9 for the coastal cruise.  

11 hours ago, Cybella1 said:

For cruisers who have sailed on the Majestic Princess, does it have Keno Machines on board in the Casino? 

There are five multi game poker machines that have keno on them.

9 hours ago, windstar said:

Should anyone know...where are the designated smoking areas on the Majestic Princess?

Much appreciated!!

Yes, fully aft of the ship on 17 has chairs, covered and has waiter service. Promenade deck 7 aft starboard side, nice loungers.  No indoor smoking areas unless you are actively playing slots in the designated area. See photos below.

8 hours ago, dchip said:

I have booked three specialty dinners and do not have any confirmation from Princess. I do have the screen shot of the purchases on my credit card. Also, screen shots of the confirmed reservations on my medallion app. That better be enough information since it’s all we have!

Denise

I found the ship passenger services people to be quite open to to the documentation I gave them - they know there are issues with the app, so if you have screen shots and your CC receipt - you should be perfectly fine.  When I explained that the reservations were not showing,  the first thing he asked me for was the CC receipt. Taking the screen shot of the reservation is a smart idea -- cause one I had booked through the app - disappeared.  But I think that one was due to doing a cabin upsell and the passenger services person found the reservation still attached to my old cabin number and just transferred it over.  

11 hours ago, DavidsNana said:

Mina may I ask exactly what you did and who you contacted regarding the receipt for your prepaid specialty restaurant reservations?  I have prepaid for 2 nights for two and the only receipt I have is the amounts showing on my credit card bill.  The reservations currently show on the app but nowhere is there anything that shows that they are prepaid.  I contacted my PVP and all he seems to come up with is telling me that he can see the charges and send me and email stating so and copies of what shows on the app at his end and that is just the reservations.  Is there something that you got from Santa Clarita that I should have?  I don't want to get on our cruise and spend my time at Passenger Services trying to get this resolved.  Thank you for any information you can provide.

I had the same info with me, an email from princess customer services that I had prepaid.  They honored that. I also had my credit card receipts that princess emails to you.  You should be fine. 

There was a question earlier about mask being required in hot tub. See pic😁

18 hours ago, AnyMajorCruiseDude said:

Other reports since have not been able to post….

Bistro sur le mer is fabulous.  Lots og complaints around us as portions smaller than Crown Grill, but the food and presentations are far superior imho.

Ultimate breakfast was terrific,  actually far more food than on previous sailings.  They ask what additional items you want: we ordered xtra bacon and ham and chocolate croissants.  We ate it for twodays.

Fear not, mussel pot at Crown Grill was great.  Someone apparently got a bad bunch.  Just ask for a replacement;  the crew has been extremely accommodating.  Sea bass also as good as it always has been.

Agree on bistro.  Was excellent.  Crown grill still our fav. Ate there four nightd, food and service outstanding. Pics from bistro le mer. Lemon meringue desert was excellent. Very light. 

Today was glacier bay. Very foggy but still beautiful.  We had the ultimate balcony breakfast today.  It was a gift from princess for the mess they made of our dining reservations. All I can say is glad it was free.  We have had it before and it was wonderful.  This time, food was stone cold and poor.  The amount of food was about half of what they used to serve. Which would have been ok if it tasted good and hot stuff was at least warm. 
  The pastries and salmon brioche buns we’re child sized like big petit fours.  Only two slices of very cold bacon per person. Coffee was Luke warm.  Quiche was tiny and did not taste good and was also cold. Instead of a carafe of orange juice to go with the champagne as we got before, got two small juice glasses only.  Could not make a decent mimosa from that. Fruit plate was thin shavings of about two regular slices of cantaloupe instead of a half cantaloupe and only one plate, I thought last time we got two.    Oh well, we did not pay for it or I would have returned it and gotten $$ back. Will mention this in survey as they should not be charging for this level quality.  Must say only bad food we have had so far. 

We went to the buffet for lunch today and agree not as many options as in the past. However, the food was excellent. Pork spare ribs were better than any I have had in princess before tender and not as fatty as usual. OMG the chicken tikka masala was out of this world, and I consider myself a good judge of masala!  

3 hours ago, XBGuy said:

 

That is certainly disappointing.  The Mussel Pot is Mrs. XBGuy's favorite.  She has it at least once, and often more than once, every cruise.  However, we do realize that there are inconsistencies in the galley staff and the purveyors from cruise to cruise.

 

Mrs. XBGuy's other Crown Grill favorite is the Garlic Fries which she orders as her appetizer.  She often gets a double take from the server when she does so, but they quickly recover, and her fries arrive along with whatever appetizer I might order.  The really cool thing is that she can't eat all the fries, and, so, I get to reach over had have some myself.  😄

The mussels were still okay they just had a strong taste to me so probably not as fresh as I like.  The wine sauces was excellent!  So maybe I just got a not as good batch. They were expertly cooked. My hubby also loves the garlic fries.  Always a bonus for me too. 

10 minutes ago, farsight said:

@mina Is the steam room very hot? Almost blistering would be my preference. 🙂

 

Yes, the Turkish hamamm area was between 110 and 120 per the sign and I can only stay in about 10 mins. Stone seats were quite hot.  Not blistering, but pretty hot.  Stone loungers in the pool area were just barely warm though.  Like them a little hotter.

Stayed on board in Juneau as have been many times.  Had the enclave to myself.  A few pics. 

Tried some different things in crown grill tonight. The mussels had a strong fish taste, more than usual for mussels, maybe they were old as have never seen anyone order them before.  Garlic bread in the wine sauce was fantastic. Would not order again though.  Also shrimp bisque, spiney lobster cake, and triple chocolate decadence with the apple and rhubarb cobbler. 

14 minutes ago, TinaLee said:

They were discussing specifically the gym, and there have been reports that there is a sign outside the gym saying masks are required. Not saying anything about other locations on the ship. 

Correct sign outside the gym that says masks required.  Can get a pic if needed. However I have been the only one wearing one.  Not a lot of people In there when I go and everyone keeps their distance so not really an issue. 

14 hours ago, CaliforniaDon said:

TABLE SIZE ON THE BUMP-OUT BALCONIES ?

Are the tables on the bump out larger balconies the full height tables or the little knee-high snack sized tables?  We are going to be in R-416 next month but any similar size mini-suite info will help.

 

Cruise safe!

We are in c426 and it has full height table

11 hours ago, azbirdmom said:

 

Nice win!  Those couple of poker machines that are on the ship now weren't there when we were on the Majestic in October 2019.  There wasn't poker of any kind on the ship and my hubby was unhappy.  He loved to play Holdem on the old PokerPro machines and at least the draw poker machines kept his interest for a short while when we were on the ship last month.

I am actually very disappointed in the casino machine options. Hate those newer slots. There are only six reel machines in the nonsmoking section three are quarter and three are dollar. Ten coins per max spin. Lost 100 in a few minutes n the dollar reel cause I was not paying attention.  Thank goodness hubby won the 1000.  Just waiting for them to send my the chocolate covered strawberries so hubby can figure out how much I have lost😁

11 hours ago, janbear said:

When you say "multi poker machines" are you meaning only 6 video poker machines in total in the casino?? 

Theee are six regular multi poker machines like the one in my pic. One is disabled. So really five. There are also four spin poker machines that are three draw or more.  That is it!  

1 hour ago, Astro Flyer said:

Interesting…we’ve had many UBDs & staff were never inside our cabin for 15 minutes at any one time. They’d quickly set up the table & delivered each course before leaving our cabin to either wait in the hallway or go to the galley for the next course.

Agree. Us too.  Regardless they are not doing them. I think it is more to do with staffing then COVID.  

4 minutes ago, CalLuvsCrusingToo said:

It sounds like the vp machines I like to play are in smoking. 😒

 

Great pics mina. Thanks for sharing.  I am craving pizza as we speak!

There were not very many people smoking though and they did not have ashtrays out every where.  Pit boss told me there may be a few other machines on the non smoking side but I could not find them. It was worth it this morning for us😁 so today will be our only day of playing, as that was the only decent payout and lost quite a bit of it at three card later in the day. Dealers and put boss were quite friendly, even bought a round of drinks for the table. That does not mean much when you have the drink package though😁

Treats from international cafe. Yes love food, that’s why I spend 90 mins in the gym in the early morning.  If I take photos of the food there are no calories… so trying that instead of ordering them all