As previously posted we were booked on the transatlantic departing 29/4 and have just received this email. No mention of getting moved to Enchantment……
Dear Guest,
The International Maritime Organization recently shared new speed regulations we must adhere to and as a result, we’ve repositioned some of our ships for our upcoming 2023/2024 season.
Our original plan for Brilliance of the Seas was to continue offering sailings departing from Tampa, Florida through April 29th, 2023. Instead, Brilliancewill now sail from Vancouver, British Columbia starting April 3rd, 2023 and Sydney, Australia on October 23rd, 2023. Unfortunately, this means your cruise has been cancelled.
We know how much time and effort go into planning your vacation, and we’re terribly sorry for the inconvenience. Your vacation is important to us, along with the flexibility to make the best decision for you and those in your party. Below, we’ve outlined your options along with a few additional details.
Option 1: Re-book one of the following 2023 itineraries:
12-Night Spanish Transatlantic cruise | March 9th| Symphony of the Seas | Miami, Florida to Barcelona, Spain sailing to:
Malaga, Spain
14-Night Transatlantic cruise | April 22nd | Odyssey of the Seas | Fort Lauderdale, Florida to Rome (Civitavecchia), Italy sailing to:
Malaga, Spain | Alicante, Spain | Palma de Mallorca, Spain | Provence (Marseille), France | and Florence/Pisa (La Spezia), Italy
12-Night Transatlantic cruise | April 22nd | Jewel of the Seas | Orlando (Port Canaveral), Florida to Amsterdam, Netherlands sailing to:
Ponta Delgada, Azores | Cherbourg, France | and Dover, England
15-Night Portugal & Spain Crossing cruise | April 23rd | Explorer of the Seas | Miami, Florida to Rome (Civitavecchia), Italy sailing to:
Malaga, Spain | Cartegena, Spain | Palma de Mallorca, Spain | Provence (Marseille), France | Nice (Villefranche), France | and Ajaccio, Corsica, France
17-Night Transatlantic cruise | April 29th | Rhapsody of the Seas | Miami, Florida to Limassol, Cyprus sailing to:
Madeira (Funchal), Portugal | Malaga, Spain | Sicily (Messina), Italy | and Mykonos, Greece
10-Night Fort Lauderdale to Baltimore cruise | May 1st | Vision of the Seas | Fort Lauderdale, Florida to Baltimore, Maryland sailing to:
Willemstad, Curacao | Kralendijk, Bonaire | and Oranjestad, Aruba
What you’ll receive:
Your original stateroom category price will either be protected at your original cruise fare rate or reduced to the current cruise fare rate (whichever is lower). This excludes taxes, fees, gratuities, and other non-cruise fare items.
If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution.
To sweeten the offer, you’ll receive a credit to spend onboard per stateroom:
$100 USD for Interior, Ocean View, and Balcony staterooms | $200 USD for Suites
Plus, an additional $50 USD for each third or more guest to spend onboard
You’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
Option 2: Re-book any other Royal Caribbean International sailing
If you prefer to re-book another sailing not included in Option 1, we’ll waive any non-refundable deposit change fees.
Please know, you’ll be responsible for any difference in pricing for your cruise fare, taxes, fees, gratuities, and other non-cruise fare items.
If your booking was already paid in full and your cruise fare rate decreases, we’ll provide you with a refund for the difference. You can expect to receive your refund to your original form of payment within 14 business days after we move you. Kindly note, refund times may vary depending on your financial institution.
You’ll also be reimbursed for non-refundable, pre-purchased transportation change fees incurred (such as a flight, train ticket, or rental car).
We’ll cover up to $200 USD per guest for Domestic changes, or up to $400 USD per guest for International changes.
Please email your receipts and booking information to RoyalGuestRelations@rccl.com for review and reimbursement.
Option 3: If you can’t find a new itinerary that works for you and choose to cancel, we’ll be sad to see you go. You’ll receive:
A full refund of any paid portion of your cruise fare (including non-refundable deposits) and any pre-paid amenities to the original form of payment, within 14 business days – some international banking and financial institutions may have a processing time of approximately 30 business days.
If you used a Future Cruise Credit on this sailing, and you request a refund instead, we’ll refund any NEW funds paid above the certificate amount, and we’ll reinstate your original certificate.
If you booked your airfare through Royal Caribbean International, it will be automatically refunded to you. However, if you booked on your own, please contact the service provider directly for your options with them.
Please note, if you choose this option, we will not provide additional compensation.
It’s important to us that you find the best cruise option. Please call us at 888-281-9344 or contact your Travel Advisor by August 18th, 2022 to let us know your decision. And please know, hold times may be longer than usual. If you decide to go with Option 3, there’s no need to call us. If we haven’t heard from you by August 18th, 2022, your reservation will be cancelled.