RocknRoll22

We ordered pizza and salad through Ocean Now, and it all came with additional charges.

This is what we found out, but no where in the advertising/marketing, does it say that food costs were extra. They just promote the fact that the normal $14.99 delivery charge is included in the Plus packages. They will charge additional for the food, even if it's the most basic stuff. Plan accordingly.

And there it is!!! Exactly my point, thank you. As a first time cruiser on Princess (we've been on about 12 others on other lines), you helped make my point. It's not clear in many areas, and you're learning as you go. It's was never about the cost of the food, but the implementation and the way things are advertised/marketed.

That's an interesting concept. A few bucks here, a few bucks there, and before long, you're looking at some serious dollars "extracted". What I found out, they added some last minute charges on Sunday morning as we were disembarking, and not checking the folio. Then, I noticed with the new Princess App, all your data from the week gets wiped out after you leave the ship, so you can't even check your folio account on the app to see the charges. The surprised came the next day, when they emailed my current folio with all the different charges. People need to do a screen shot of their folio the last day, to compare to the email version sent after you leave.

Exactly. Mr Muppet is from the UK, so he might not understand our way of thinking. Plus, like I said above, Ocean Now is "advertised" as order what you want on the ship and we'll track you down anywhere for delivery, based on your medallion. Nothing in the Plus Package advertising did I see it stated that we would be charged separately for every item ordered.

Except the app doesn't say it's a special pizza from Alfredo's. It was a standard pepperoni pizza, nothing special, looked just like a Slices pizza. The complaint was about the deceptive marketing, leaving people to believe that Ocean Now is such a great perk of the Pus package. In reality, it isn't. There's no benefit to having Ocean Now, if they charge for room service for basic food.

LOL... I love these type of comments. No, pizza is not "free" at Slices... it's INCLUDED in the price of the cabin/cruise. There's nothing "free" onboard. There are a lot of items with a dollar sign on them that are included "free" in a Plus package (like special coffee, smoothies, WiFi, frozen drinks, etc.) Apparently, you need an engineering degree to know what's included in a package and what's going to be an additional charge. Who knew pizza, not from Slices, would be one of them. I guess I need to dump my wife, she has way to expensive tastes when it comes to dinner... LOL...

Like I just mentioned, who knew pizza and salad was such an exotic meal, that they had to charge extra for it. Funny, we could get it "included" at Slices and the buffet.... Learn something new every day (on how to get screwed).

I figured we might get the $14.99 one time Ocean Now fee for the delivery, but that wasn't it. They didn't charge for the delivery, they charged for the higher cost food.

Who knew we would order such a exotic meal on a cruise ship, that they had to charge us extra for that specially prepared food (pizza and salad). Let's just say, after numerous issues this week, Princess won't get high praises from us...

We never even touched the gift card balance, which was $250. We also received an OBC for the cabana that I prepaid for, when they cancelled the Princess Cay stop. So, as of Saturday, we had an over $400 credit balance on the account. I asked about refund of the credit, and a GS person said that it will either be credited back to my credit card (in case of the prepaid cabana), or they would mail a check after we got home. No one said they would put it back on the gift card, which they too and I don't have.

I hope not. They took the gift card and I don't have it. It took the Rep at Guest Services a while to figure out how to apply the gift card to my account (it was a standard Princess gift card). He even had to check and talk with an associate to figure it out. Then he said he had to take the card to a different deck to apply it, so I don't have the card. We just used two devices (one each) as part of the Plus package. I didn't see any type of pop up warning about billing for an additional device.

We ordered Pizza and a salad, which was offered as a choice on the App. Hard to believe it wasn't a "covered" item, since it was a standard App choice, and not a special order. When I asked about the charge at Guest Services, they tried to tell me that beverages were no charge, but they charge for any food delivery price. I don't believe that is correct, as they advertise Ocean Now as part of the Medallion and Plus perks. And the amount they billed to my folio was the actual food price in the App, not the Ocean Now one time $14.99.

We used it for food delivery on the Plus package, and were charged separately for the food, as well as the tip. Doesn't seem to be any benefit of being on the Plus plan.

Wow, they are really different. Just wondering, were they both for the same person or another in your cabin? I know my wife's was different then mine.