cruisingwhenwecan

Thanks Patty, I am actually in the process of booking through my travel agent. I happened to call Crystal directly to ask why the cruise I’m booking has no excursions listed for any ports. While I had the Crystal rep on the phone I tried to confirm that I could pay for the excursions with onboard credit - I was shocked to hear him say No. My TA got the same answer as I did from her TA interface at Crystal - that you can’t use OBC to pay for excursions (which we all know can’t be correct). The owner of the Travel Agency is going to contact Crystal to get this misinformation resolved. Thanks for your help!

Hi TER777, Aren’t pre-paid gratuities already included in Crystal’s cruise fare? Are you talking about additional gratuities you may want to give crew above and beyond that?

I just spoke to a Crystal reservations agent who also said that onboard credit cannot be used for excursions and cannot be used in the shops onboard. He said onboard credit can only be used for the spa, premium liquor/drinks beyond what is already included in the cruise, and specialty dining beyond what is already complimentary. This makes no sense. You all agree and have experience that onboard credit can be used for all of the above items including excursions and in the shops on board?