forevertravel

Thank you. I'll do that.

Is anyone getting message "we apologize website is not available (or something to that effect)" when trying to log off? I haven't been able to log off from my account for a couple of weeks. The website works fine but it won't allow me to log out.

I got off the Mariner last week (Caribbean cruise) and the WiFi was the worst I've experienced. Some days there was no connectivity. As mentioned it could have been a combination of satellite and too much usage. The cruise review is now done on line and that slowed everything also. I tried to book our tours for upcoming June cruise and after clicking "checkout" it would kick me off. I tried three times with no luck. Had no problem booking tours once I got home. That said, presently the Regent site does not allow me to log off. I get message apologizing the site is unavailable. We are embarking on the Mariner in December and I hope the Internet situation is better.

Shemansi, it was a pleasure to meet you and dine at GM's table. We loved the ice wine you recommended. We dined twice at Prime 7 and had excellent meals. I'm sorry yours was not so good. I guess they were off. I love Neal, RM, he's such a delightful person. We are now looking forward to Rio and Amazon. We board December 17th so not that far away. Maybe we'll cruise together again in the future.

My sister and I just returned from 10 wonderful days on the Mariner. After reading some posts from passengers who cruised the week before I was wondering if things had changed. Not at all. The Mariner was as I remembered it but spruced up after dry dock. The cabin is in a nice blue color. I know many crew members and it was wonderful to reconnect. The food was as good as always and we did have a few special dinners that were excellent. The GM was Michael Coghlan whom I met for first time. I know some of the other GMs but had never cruised with him. We had dinner one night and he was delightful. The new restaurant manager, Nino Libassi came from Oceania and is one of the best restaurant managers. Although we don't cruise with Regent for the entertainment I didn't think it was bad. I thought the singers and dancers were fair. Paul Reynolds and John did a fine job. Nicola Richards (we have cruised with her) was all over the place making sure people had fun. We had three fun parties and danced every night with the Dynamic Duo, Kasia and Boogie. She's phenomenal and will be on Splendor next year.  It was another wonderful Regent cruise and I have a hard time understanding some of the criticisms. Yes, Regent is not for everyone and we all like different things. To me, Regent is the perfect cruise line. This was my sister's first Regent cruise (we originally were going to Cuba) and she loved every minute. My husband and I will be back on the Mariner in December and I'm looking forward to seeing those friends again.

Forevertravel

Agree the easiest thing to do to make passengers feel better is change the final payment by subtracting a fair amount of money from final payment to compensate for day we are missing. Just whatever the perdiem is for that cruise. As a show of good faith and showing how Regent cares for its loyal passengers, keep the OBC also. After all, the OBC is spent on board. Naturally, I doubt Regent will do this.

I doubt the higher ups at Regent bother with CC. If they do, they should see we all feel cheated. The message I received from my TA (one from Jason) is even wrong. The cruise was 19 days and we are getting 18 (not 20 and getting 19 as he says). $250 OBC/pp is telling us we do not matter. We all know what the perdiem for that cruise is. We paid for 19 days and are cheated out of one. The winners are the passengers booked on Alaska cruise. They booked and are paying for 10 days and getting 11. Besides the OBC Regent should discount for the day we are missing. Not good thinking on Regent's part. They could had made our cruise 20 days and Alaska 9. Alaska was not selling well and all of a sudden is "waist listed". How did that happened overnight? We are all loyal Regent customers. We should count.

Not on the Regent's website. You cannot find Grand Voyages, Tokyo to Vancouver or Vancouver to Vancouver.

Well, if that's the case, I have no problem. However, why would they change the itinerary? This cruise is part of the Grand Voyage which ends up in Vancouver May 9th which is when our Tokyo to Vancouver ends. Did they oversold the cruises? If that happens they usually just start making offers so people may cancel. You're right about Alaska cruises not selling well lately. Maybe they will shorten the 10 day cruise to 7. And, adding additional days may free up some cabins on Tokyo to Vancouver segment. I guess I won't know for a while. Thank you for your insight. I know when there is a price increase it does not affect those of us booked.

Do you honestly think Regent is going to give us an additional three days at no charge? I don't see it happening. We are already getting a three day pre-cruise tour in Tokyo. Don't get me wrong, I'll take any additional days at no charge. As long as they don't mess up our cruise.

Same here. My TA was told it was a glitch and they were working on it. The period from April 20 to May 19 is gone from Explorer itinerary. Very strange. If anyone hears anything, please post. Why these two cruises (Tokyo to Vancouver and Vancouver to Vancouver) are the only ones affected is beyond me. We know Regent's website tends to have problems but I've never seen one like this.

I contributed this morning after receiving email from Regent. I hope everyone contributes no matter how little. Those people need all the help they can get. So sad!

Yes, it's great that cruise companies are helping out. Here is the link about NCL holdings. I agree I'm proud of Regent and others.

 https://www.ncl.com/.../norwegian-cruise-line-holdings...

I take negative reviews with a grain of salt. We have never had a bad experience with any cruise on Regent and we have a lot of cruises under our belt (10 years). I've read reviews where I felt we were on different cruises although it was the same. My personal feeling is that some people have to complaint about everything. I just ignore them. We love cruising with Regent and more than anything we love the crew. They are like family. So, if you're new to Regent don't let reviews change your mind. You have to make your own mind without being influenced by others.

No interest on my part. My phone stays in the safe during the cruise. I have no desire to carry my phone on tours. We have never had an issue listening to the guides.

Jason, it would had been nice if the same statement posted on NCL website was posted on Regent's (and Oceania for that matter). Even though NCLimited owns all three brands not anyone goes to NCL's website to read announcements. I hope when an answer is available as to whether those of us booked on October's Regent cruise to Cuba are granfathered with new sanctions, it will be posted on Regent's website as well as Regent contacting us. An answer should be forthcoming next week since the final payment for October 15 cruise is June 16th. While I can understand the three companies not booking additional cruises to Cuba, I hope its lawyers can work something out with Treasure Dept so those of us who booked a year ago will b e able to go on this cruise. Thank you for clarifying.

We are also booked on October cruise to Cuba and very confused right now as to whether booked cruises are grandfathered. I have no desire to visit other Caribbean ports is itinerary is changed. I hope we hear from Regent before final payment is due in July so we can cancel. I booked this cruise because it was visiting three different ports in Cuba. I booked all the tours through Regent to make sure they were compliant with Treasury Department. I'll be heartbroken if we can't visit Cuba. I hate the Cuban government but let's be realistic. The embargo and all prohibitions have done nothing to alter the government. The Cuban people are the only ones who suffer.

Thank you. It sounds outrageous, but that's the way it is. You do get water with your meal, right? I'm assuming water from a pitcher instead of bottled.

So, you cannot order a bottle of water at the bar with the beverage package? We have cruised with Princess and had no problem ordering bottled water at the bar. $14.95 for six bottles of water seems outrageous.

The way I understand it from my TA is that Regent was having a difficult time setting up the tours. Something to do with the companies. I booked all the tours for our December cruise about a month ago. I couldn't book St. Barts because it said "tours for this port are not scheduled yet", or something to that effect. I read somewhere that St. Barts didn't want cruises stopping there. Anyway, St. Kitts was added to our cruise today. I've been to St. Barts and it was OK. I don't mind going to St. Kitts instead.

We were on the Explorer in February from Buenos Aires to San Antonio. The food and service was excellent at all restaurants. The food in CR was as good as always. We had Justin as our waiter and he was excellent. We loved the Explorer as on previous cruised and everything was up to par. We had excellent service in the specialty restaurants. Perhaps the chef on our cruise departed. We had dinner with Massimo and mentioned how good everything was. I guess sometimes is a matter of luck.

Thank you so much for posting the video. Beautiful! We leave next Monday for Buenos Aires for three days prior to boarding Explorer for Buenos Aires to Chile cruise. We are so looking forward to cruise. Your video has great views of places we will visit.

Forevertravel

Wonderful postings. We'll be on the Amazon cruise December 2019. I think that's a good time to go. I'm keeping track of all things we'll need like shoe covers, etc. I'm glad we can now get e-visa for Brazil. We have done two safaris and never took malaria pills. We used the wipes and they worked fine. Passengers who took the malaria pills were sick and said they wished they had never taken it. Again, it all depends on one's medical situation. I'm waiting to see about yellow fever shots. We have a different itinerary which won't be going to Devil's Island. I've really enjoyed reading all the postings and seeing the pictures. Thank you.

You're right. I had my TA change to a lower deck. Thank you for replies.

We have a concierge cabin on the 10th floor of the Explorer. From what I see we are below chairs on pool deck. Will we get lots of noises early in the morning? Should I request a cabin on lower deck. We always book 7 or 8th deck. Thank you.