Unfortunately the email address appears to have been an old one.
This saga is getting beyond a joke now. My TA has contacted them but to no avail. I have emailed them and explained that I booked the excursions on their web site and not through my TA but here is their reply.
"Good Afternoon ,
I am so sorry to hear of the trouble you have experienced surrounding your booking, I understand how frustrating this must be.
Unfortunately I am unable to discuss payment or invoice details directly with yourself as you have booked through a travel agent. I will send your travel agent a copy of the invoice and you can get into contact with them to discuss any discrepancies then they must get into contact with us directly should you still have concerns.
Regarding the change in ports, at this point in time this change has come as a surprise to our team and we aren't currently sure of the reason behind it.
I have spoken to my manager regarding this and she has advised another team is looking into this and we are waiting for an update to confirm a reason and if this is a permanent change so I am apprehensive to cancel your excursions until I get a response. Please bear with me and I will be in touch with you soon.
Many thanks,
Georgina"
I have again emailed them stating that the TA has nothing to do with this and if that is the new procedure that they wish to adopt then why did the take the money from my Credit Card?
I will now be contacting my Credit Card company to try and recover the money and fully intend cancelling the cruise next week when I return home from a short break.
If you are on Facebook then check out the following - Azamara Tips and Advice - as it is full of similar complaints. I have a feeling they not be in the cruise game much longer unless they really get their act together.