gailellen12

Regarding my 2500.00 refund due. Also, would writing customer service be a better way to do. Not surprisingly my TA was unable to get through. Both she and I will keep at it. This is all discussed in my fright ease post.

Yes. A seat assignment had been made In fact after I purchased the ticket out of my pocket I ended up in the previously assigned seat for the flight 😜

My issue was that Flight Ease failed to ticket my Philly to Barcelona flight and I am currently 2500.00 out of pocket since I needed to purchase my own ticket on the spot. Interestingly they had ticketed my return journey just fine. Needless to say I am currently actively pursuing Holland via my travel agent Booking and ticketing correctly seems like it should not be all that difficult🥴

I was able to make my 12:15 flight with enough time to spare. Not sure that those I heard who had even much earlier flights would have been ok The security line took at least 50 minutes and the airport itself is a maze of different places where your passport is checked multiple times. Disembarkment from the ship was fine. With our flight at 12:15 we were in group yellow 2 and left Trieste sometime around 6:40 or so I think.Approx 2 hr 15 minutes to the airport. Yesterday is still rather vague to me due my current jet lag.🥴

Especially for me. They failed to ticket my Philadelphia to Barcelona flight and I am currently out of pocket over 2500.00. My travel agent and I will both be pursuing this vigorously as you might imagine.

Allow plenty of time for all the hassle at the Venice airport. The customs line for return flights to US took probably over an hour in itself. The airport was mobbed and it is only now the start of the vacation season

Thanks. I will keep this in mind.

Yes Both flights had been booked and interestingly the return flight yesterday from Venice to Philly was ticketed and fine from the get go. They just never ticketed the outgoing Philly to Barcelona flight Even the ticket agent at American Airlines when I was trying to leave June 1 just shook his head in disbelief and said "they owe you big time" Suffering from jet lag which is why I am posting late Monday night. It obviously has left a very sour taste in my mouth toward Holland. It should be a simple process that they just do the right thing from the beginning. This should be the sole purpose of so called flight ease which obviously is not so easy

I was on this recent cruise. Since I had a 12:15 flight I was on the first Trieste airport shuttle at 6:30. We made it to the airport in pretty good time but the security lines at the airport were horrendous. I don’t think anyone with a flight much earlier than noon would be able to make it I thought the cruise was nice but my thoughts are similar to previous posters. My feelings about HAL are mostly due to a complete breakdown by them in booking my flights I am more specific in my recent Fright ease post. I just wasn’t overwhemed by this cruise as I had been by previous ones

Just returned from the Oosterdam June 1 Mediterranean cruise. Imagine my surprise when I arrived at the Philly airport on June 1 to board my flight to Barcelona only to find out Holland had never ticketed this flight. After a long hold trying to get through I was forced to buy a one way ticket myself that cost over 2500.00 or I would miss the cruise. I will now have my travel agent pursue this refund but not sure how long it will take her to get through or for HAL to post it to my credit card. The onboard experience was nice but definitely soured by my flight problem. I would need to think long and hard before booking with HAL again if ever.

Lots of typos lately for me. Should read board in the US. Trying to finish a teaching year and plan for a trip has had my head 😵‍💫

Thanks

Thanks. Good to know

I just edited my packing for my June 1 Oosterdam sailing. Temps will be in the high nineties by next weekend in Florence and Rome☀️

I wonder why they list certain events for the Oosterdam June 1 Cruise as being in the Rolling Stone lounge🥴 deck 2

Correction. Rolling Stone lounge. 🥴

Several events on my upcoming cruise are listed for this location which is supposed to be on deck 2. I didn’t see it🤷

Where is the meeting point if you are doing a transfer to your cruise ship? Thanks

How was your experience in getting to the Venice airport if you had a same day flight home? Thanks in advance

Thanks!