Nuts4pi

These comments, and others like them, are the reason why we always book directly with AZ (preferably while onboard a cruise). We get our Booking Confirmation invoices & Guest Ticket Booklets directly from them (& with 2 cruisesscheduled, we have all the documents we need). Perks offered by TAs, to us, is not worth the issues ultimately created by using a 3rd-party to book our cruises. JMHO.

Are we to assume you're talking about insurance NOT through Azamara? How does it compare to an AZ policy added on to a booking? Which is better? If external, what are some of the better companies recommended to obtain a travel insurance policy? PS - we're US based Jean

Just an FYI...a Roll Call has already been set up for this cruise. Questions & comments about this journey should be posted there. Thanks!

Yes, my login is the same on both sites (using my email address). Not sure why yours didn't work! 🤔 Not sure if using this link makes a difference (takes you directly to the login screen): https://seaware.azamara.com/touchb2c/#/dialog-proxy/login-page

The correct link is this: https://seaware.azamara.com/touchb2c/ Click on the profile icon in the upper-right corner to get to the login screen.

See attached image, Kathleen.

Can you provide a screenshot of what you see when you log into azamara.com? One of us here may be able to help further - don't give up! 🤗

Exactly! Just like I said! 🥴

The issue @JaneStarr has is with the date. Their cruise embarks (not debarks) in Venice on 22-Aug-2023. My only thought is these "errors" are meant for the cruises prior to the 3 mentioned (& probably shows up as SEs under those itineraries) as pax will be debarking at those ports.

Are you logging into the US site or a different site? Try a different country site by clicking on the flag at the bottom of the home page.

@kcl491, did you see my post above with the images (#1492)? Here is what you should click after going to Upcoming Cruises:

THANK YOU for letting us know about this "glitch!" I was also able to log into the site (even though I'm in the US) and found ALL my history AND CORRECT TIER/POINTS! I was able to see my past cruises, including the one from March, though no points awarded as the info is coming from the Celebrity/RCCL website & that last cruise occured after the transition. I downloaded both pages (Upcoming & Past Cruises), which I hadn't done prior to the transition, so I now have PDF documentation of what my points should be!

Click on the profile icon (may be next to your name if on a computer vs. a mobile device). The following image was captured using my smartphone. From the drop-down menu, choose Upcoming Cruises. You'll see your status in the upper-right corner. Clicking the circled "i" will show the full info. In my case, the IDN & Tier are, once again, incorrect! 😔 You can also access your Upcoming Cruises from the drop-down menu on the home page (the 3 horizontal lines on the top-left).

Well, at least the correct account is showing somewhere! 😏 Again, recent points (at least from December to present) have not yet been added. I think they're just trying to reconcile accounts transferred over before they add "new" points.

Showing that way on both sites (Azamara & SeaWare)? I ask because ours WAS correct a week ago, yesterday was back at 0 points, & today it's correct again (minus recent points, which they haven't added to anyone's account yet, from what I've heard).