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pseudoware

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Posts posted by pseudoware

    Help with Oahu please!!

    in Hawaii

    Posted

    Day 12, if you can fit it in before sunset, maybe continue the drive to Kailua, take the Pali Hwy back. Move the shopping to the next day, if needed.

     

    Day 13, spend some time in Ko Olina before your flight. Skip the shopping, if needed. [emoji4]

     

     

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    Help please visiting Rome on Independance of the Sea which ships tour is the best

    in Ask a Cruise Question

    Posted

    Another vote for https://www.romeinlimo.com

     

    No shortage of testimonials here and TripAdvisor. Another great benefit - they have a companion website where travelers can arrange to share a vehicle with others. Our family of four hooked up with four others and shared a Mercedes Sprinter for the day. Saved a lot compared to the price of a sedan for just the four of us.

     

    Jany is their primary customer contact and tour coordinator. I can't say enough positive things about our experience with her.

     

    Good luck with your decision.

     

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    Having your docs in hand

    in Ask a Cruise Question

    Posted

    I'm not sure why the hell some of the curmudgeons on here object to the cruise lines doing a little extra to improve the experience of as many customers as possible.

     

    I picture some of you getting dropped off for your next cruise and getting all bent at the sight of a few new signs reminding pax to have their documents with them for check in. Or smashing your keyboard the night before because you were inconvenienced by a final cruise checklist email notification.

     

    Is it that difficult to have to endure a mistake-free existence?

     

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    Having your docs in hand

    in Ask a Cruise Question

    Posted

    Good for them!

     

    Cue all the haters and whiners who feel "special treatment" isn't fair to the rest of us, and that they deserved to be stranded and lose money for "not following instructions."

     

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    Why is this allowed to happen?

    in Ask a Cruise Question

    Posted

    If your decision is based solely on that hyperbolic rant masquerading as a travel column, well....

     

     

     

    All service providers should be expected to continue to improve. But not to (1) perform a miraculous search of several thousand pieces of luggage for the single one in question; or (2) disregard government regulations regarding verification of the right to travel when said miracle does not occur. And just throwing up their hands and cutting a check whenever a customer presents them with an unsolvable situation and asks the company to disregard the terms of the contract that they (the customer) agreed to is a complete disservice to the 99.9% of current and future customers who rely on the company to at least conform to their known business model. And if you expect that business model to sustain itself so as to provide more rather than less customer service in the future, such exceptions to the model cannot be made even in extremely rare circumstance.

     

     

     

     

     

    This fact is being relayed by an obviously biased source based on a month-delayed recollection of events by the passenger who all but admits to being confused and frightened by the entire circumstances. Who knows what to believe? Though I do suspect the columnist exaggerated the effect of the day on their state of mind to further enhance his exaggeration of NCL's alleged malfeasance....

     

    TL;DR

     

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    Why is this allowed to happen?

    in Ask a Cruise Question

    Posted

    YES ... I would certainly sail NCL again. NCL did NOTHING wrong. This couple KNEW they needed their passports. Confusion, crowds, etc. notwithstanding ... this couple KNEW they HAD to have their passports in their hand at check in. I am sure the granddaughter told them the same. Very very sad ... but it is the customer's fault. Who sits for 3 hours and doesn't push push push for their luggage? Repeatedly ask Cus. Svc. what's the status. That's beyond naive.

     

    "How can anyone cruise NCL again" is unworthy of any rational response.

     

    Sent from my SCH-I545 using Tapatalk

     

    Really? And if I choose to no longer sail NCL, I guess that also makes me irrational?

     

    When has it become so wrong to expect more from service providers to whom we pay our hard earned money? What spell have they cast on you cruise line sycophants that they could do no wrong, or have no room to do better?

     

    Did anyone see the part about them telling the pax "no problem" with getting their passports from their luggage, and they can just wait? I guess that's the pax fault for believing that.

     

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    Having your docs in hand

    in Ask a Cruise Question

    Posted

    Exactly - of course it is a sad situation - but how much extra staff should a line hire, and what sort of tracking system to monitor movement of luggage from drop-off with porters to delivery to stateroom should be developed/installed — all to protect passengers from their own carelessness?

     

    How much higher fare would passengers be willing to pay to be insured against the consequences of that carelessness?

     

    There are a lot of geriatric-friendly Monday morning quarterbacks here.

    You'd be surprised what little extra effort and expense it would require to make a significant reduction in this type of occurrence.

     

    Would you be as callous and devoid of empathy as your post make you appear had this happened to your loved ones?

     

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    Having your docs in hand

    in Ask a Cruise Question

    Posted

    NCL and cruise lines in general can and should do more to reduce the likelihood of this type of situation from happening. I'll never understand anyone who defends the cruise line by saying "what more can they do" or "there are x numbers of pax that need to be boarded and luggage loaded in so much time, it's impossible..."

     

    If the print isn't bold enough, make it bolder. Not enough signs? Put up more. Porters and check in staff lack info and don't communicate enough?Fix that. No process to retrieve pax luggage after they've been taken? Make one. Too much trouble to do that? Again, do more to ensure they don't have to very often. Insufficient pre-cruise pax correspondence? Make it better.

     

    Yes, people make mistakes, but more can be done to help minimize those mistakes. If anyone thinks the cruises have done all they can and the frequency with which this situation occurs is entirely on the pax - you're as heartless as the cruise lines.

     

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    Why is this allowed to happen?

    in Ask a Cruise Question

    Posted

    I think we can all agree that there's something wrong with the process when this type of situation occurs regardless of pax age - although the story behind this couple makes it all the more heartbreaking.

     

    If the article is correct, the couple was told that their passport could be retrieved and they can just wait while that happens. What else are they supposed to do at that point?

     

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    Why is this allowed to happen?

    in Ask a Cruise Question

    Posted

    Maybe already discussed here, but 1st I've heard of it:

     

    https://www.bostonglobe.com/business/2018/01/27/left-dock-and-looking-for-refund-and-some-compassion-from-cruise-line/mszHE2cq2Po5k9ZY9EnPvL/amp.html

     

    Heartbreaking. How does something like this happen? PAX mistakes notwithstanding, why is there not a process in place to ensure an elderly couple who has saved and waited for their trip of a lifetime is not left stranded in a cruise terminal? And I get policy, and I know this has happened to others by other cruise lines, but can anyone cruise NCL again after hearing of a story like this?

     

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    Packing

    in Ask a Cruise Question

    Posted

    Like others, we used to over pack the first couple cruises, then we figured out we don't need different clothes everyday, and not playing dress up helps even more.

     

    We try to pack as light as possible. If we realize we've left something, we can just buy it.

     

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    Cruise for parents' 50th Anniversary?

    in Ask a Cruise Question

    Posted

    OP, congrats to your parents and your family! Europe is awesome, but I also agree with the Caribbean for this occasion.

     

    We did CA to Hawaii for my parents 50th which also occurred during Christmas & New Years. Have a great trip and enjoy all the lifetime memories you'll share together!

     

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    Alaskan Cruise with a 4 year old

    in Ask a Cruise Question

    Posted

    Sorry, does that mean that you left the child at the club while you went on tour? So, how would that benefit the child? I am not up to date on these kind of things
    It's not all-or-nothing, black and white. We brought our kids on tour to go to the salmon bake and see the bald eagles, left them on board and enjoyed some us-time in a bar in Ketchikan, etc.

     

    We pick our spots. Our kids enjoyed the outdoors and wildlife, but looking at flowers in Butchart Gardens for a few hours, not so much. The kids club offers families flexibility, which benefits all of us.

     

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