I agree 100%. We’ve hosted numerous cocktail parties in our suite, and always preferred discussing the menu, etc. directly with room service versus our butler. Same with dinner reservations, special meals, excursions, and laundry, as we’ve had too many unsatisfactory outcomes when relying on our butler. While there’s no guarantee of a positive outcome even when dealing directly with room service, excursion desk, laundry, etc., at least you eliminate one more chance for miscommunication.