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CC Help Jenn

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About CC Help Jenn

  • Rank
    Senior Community Support Specialist

About Me

  • Location
    Ewing, NJ
  • Interests
    Cruising, Food, Family, Running (hence the food!!)
  • Favorite Cruise Line(s)
    Disney
  • If you have a personal or hobby CRUISE or TRAVEL BLOG, include the url here:
    cruisecritic.com

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  1. Thanks for reporting Thought it was just me - gone for me now - will continue to monitor
  2. I apologize I didn't see this over the weekend. Are you still having this problem @Lois R
  3. I know it is definitely not ideal the way it behaves now. Hopefully the developers will agree and get onto their dev schedule :) Happy Halloween
  4. Unfortunately in this case the behavior is not a glitch. The software picks up an image from the thread and inserts it into the preview when linking. That is the intended behavior even if the image used isn't from the OP or relate to the thread in any way. Since the software is behaving as intended there is nothing for the developer to fix. One way around this, if you don't like the photo being shown when you paste a link is to not include the post preview. All of that said, I do have it on our list of changes we would like to see made to the platform in future upgrades and will continue suggesting to the developer.
  5. At this point for your sailing, the list was already sent to Carnival so removing your name wouldn't do anything. No worries though - if you are not on the sailing they would surely notice that you cancelled and would not deliver an invite. If you are still on the sailing but choose not to attend you can just ignore the invite. In the future if you wish to delete a party reservation you can view all of your registered parties and edit/delete at this link https://www.cruisecritic.com/rollcall/partylist.cfm?setrd=s
  6. Thanks for trying to help. We would like all of our apps to be in working order. We have not decided to discard any apps. We have been in contact with tapatalk to get both apps working properly (they also power our branded app!). Once I have an update I will post
  7. That is helpful for new members mostly and stands true. However in this specific instance, since an email was already bounced, adding the email to a whitelist won't help. The forums email server will stop sending the emails completely after one bounce.
  8. Let me know if that helped Also, your next post will be #10,000 !! Congrats 🎈
  9. Not sure what cruise line you are sailing on. Most will deliver an invite with the info to your stateroom and publish it in the dailies. They generally do not email you with that info
  10. Please send us an email help@cruisecritic.com and let us know what you would like your email address changed to
  11. Thanks for letting me know. It must be related to an issue that we are investigating options to correct, however at this time have no real fix for. It seems that our email provider will stop sending emails if you or your email provider has marked one of our emails as spam. You may not even not that one of your emails were returned as spam to us. I am guessing based on who I am seeing reporting this type of issue is that those with many notifications seem to be affected the most. Possibly too many emails in a short time can trigger your email provider to send one back as spam without you having clicked spam yourself. I think that may be the case here since your settings are proper. Do you happen to have a second email address we can switch you to and see if your notifications will come through to that email - if so please do not post it here. Send an email to my attention help@cruisecritic.com Thank you
  12. The marketing emails come from a different mail server than our boards emails. I have sent a test email to you - please reply to that email if you receive it :) Tag me here if you do not receive it Thanks
  13. On the search results page for roll calls the member counts are not being correctly displayed. However the counts are correct on the individual roll call page. https://www.cruisecritic.com/rollcalls/seabourn-odyssey-november-30-2019/ My tech team is looking into why the counts on the search pages are not updating Thank you!
  14. Unfortunately that is something that tapatalk would have to address, as they control the app and what is displayed. Have you submitted a help question through their app?
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